In a 2018 call center industry survey, 76 percent of customer service leaders worldwide stated that experience in customer service/sales is very important. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
How important are the following agent qualities?
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Statistics on Call centers in the U.S.
Industry overview
5
- Basic Statistic Global contact center satisfaction index 2010-2022
- Premium Statistic Number of call centers opened or expanded by region 2016-2021
- Premium Statistic Contact center employees in the United States 2014-2021
- Premium Statistic Industry revenue of “telephone call centres“ in the U.S. 2012-2024
- Premium Statistic States with the highest wages in telemarketing in the U.S. 2020-2021
Leading companies
7
- Premium Statistic Revenue of Tata Consultancy Services Limited worldwide 2005-2022
- Premium Statistic Revenue distribution of Tata Consultancy Services worldwide by region 2017-2022
- Premium Statistic Annual revenue of Genpact worldwide 2006-2021
- Premium Statistic Revenue of AT&T worldwide 2016-2021, by region
- Basic Statistic Revenue of Citigroup 2011-2021
- Premium Statistic Atento S.A. revenue in the U.S. 2016-2021
- Premium Statistic Comcast Corporation's revenue 2006-2021
Employment
6
- Premium Statistic Number of jobs created in the U.S. call center industry by region U.S. 2016-2021
- Premium Statistic U.S. telecommunications industry: employees by occupation 2015-2021
- Premium Statistic U.S. states with the highest number of call center employees 2018
- Premium Statistic States with the highest employment in telemarketing in the U.S. 2020-2021
- Premium Statistic Hire rate at Wells Fargo in the United States 2019-2021, by gender
- Premium Statistic Customer service employees at government agencies in U.S. 2014-2021
Operations
5
- Basic Statistic Customers who have contacted customer service in the past month U.S. 2015-2020
- Premium Statistic Easiest-to-use customer service channels in U.S. 2019-2020
- Premium Statistic U.S. customers who did more business with companies due to good customer service 2020
- Basic Statistic Customers who stopped doing business due to poor customer service U.S. 2016-2020
- Premium Statistic Companies with the worst rated customer service in the U.S. 2020
Further related statistics
16
- Service quality of restaurant staff in the United Arab Emirates 2016
- Airport service quality Vietnam 2018 by airport
- Leading small luxury hotel brands in service quality worldwide in 2013, by reputation
- BC consumer perception of e-commerce site service quality 2015, by age
- Airlines with the best flight attendants according to eDreams reviews worldwide 2015
- Quality of products and services in selected home improvement stores in Canada 2014
- Amount tipped by U.S. diners for good restaurant service as of December 2013
- Smartphone service quality satisfaction in India 2019, by brand
- Bank customers priorities driving quality of online pages in the UK 2014
- Quality assurances used by facility managers in the U.S. 2017-2022
- Online service: reasons car buyers change dealer or manufacturer worldwide 2012
- Quality assurances used by building services contractors 2017-2021
- Primary reasons for leaving a wealth manager in Europe as of 2014
- Share of U.S. restaurant diners tipping 15 to 20 percent in 2013, by age
- Survey on satisfaction with broadband service quality in Finland 2015-2016, by type
- Market share of natural gas engines in India - by service rating 2015
Further Content: You might find this interesting as well
Statistics
- Service quality of restaurant staff in the United Arab Emirates 2016
- Airport service quality Vietnam 2018 by airport
- Leading small luxury hotel brands in service quality worldwide in 2013, by reputation
- BC consumer perception of e-commerce site service quality 2015, by age
- Airlines with the best flight attendants according to eDreams reviews worldwide 2015
- Quality of products and services in selected home improvement stores in Canada 2014
- Amount tipped by U.S. diners for good restaurant service as of December 2013
- Smartphone service quality satisfaction in India 2019, by brand
- Bank customers priorities driving quality of online pages in the UK 2014
- Quality assurances used by facility managers in the U.S. 2017-2022
- Online service: reasons car buyers change dealer or manufacturer worldwide 2012
- Quality assurances used by building services contractors 2017-2021
- Primary reasons for leaving a wealth manager in Europe as of 2014
- Share of U.S. restaurant diners tipping 15 to 20 percent in 2013, by age
- Survey on satisfaction with broadband service quality in Finland 2015-2016, by type
- Market share of natural gas engines in India - by service rating 2015
CTI Forum. (June 30, 2018). How important are the following agent qualities? [Graph]. In Statista. Retrieved February 09, 2023, from https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. "How important are the following agent qualities?." Chart. June 30, 2018. Statista. Accessed February 09, 2023. https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. (2018). How important are the following agent qualities?. Statista. Statista Inc.. Accessed: February 09, 2023. https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. "How Important Are The following Agent Qualities?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum, How important are the following agent qualities? Statista, https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/ (last visited February 09, 2023)
How important are the following agent qualities? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/