In a 2018 call center industry survey, 76 percent of customer service leaders worldwide stated that experience in customer service/sales is very important. The same survey revealed that 46 percent of call center operators were at the "developing" stage.
How important are the following agent qualities?
Characteristic
Not important
Moderately important
Very important
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
CTI Forum. (June 30, 2018). How important are the following agent qualities? [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. "How important are the following agent qualities?." Chart. June 30, 2018. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. (2018). How important are the following agent qualities?. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum. "How Important Are The following Agent Qualities?." Statista, Statista Inc., 30 Jun 2018, https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/
CTI Forum, How important are the following agent qualities? Statista, https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/ (last visited September 01, 2024)
How important are the following agent qualities? [Graph], CTI Forum, June 30, 2018. [Online]. Available: https://www.statista.com/statistics/1074333/agent-qualities-customer-service-sales-call-centers-worldwide/