In 2021, roughly 55 percent of professionals in the automotive sector worldwide stated that employees in their organization are highly engaged in delivering customer experience (CX). During the survey, 25.3 percent of customers rated organizations' CX capability seven out of ten (7/10).
Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector
Characteristic
Highly engaged
Somewhat engaged
Somewhat not engaged
Not engaged
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Exclusive Premium Statistic
To access all Premium Statistics, you need a paid Statista Account
To retrieve the data, select the 11 question, apply Sector as a filter and press View each sector as a separate chart.
This question was phrased by the source as follows: "To what extent do you agree or disagree with each of the following statements for your organization? ... Employees are highly engaged in delivering CX".
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
NTT. (September 22, 2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector [Graph]. In Statista. Retrieved September 01, 2024, from https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
NTT. "Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector." Chart. September 22, 2021. Statista. Accessed September 01, 2024. https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
NTT. (2021). Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector. Statista. Statista Inc.. Accessed: September 01, 2024. https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
NTT. "Employees' Engagement in Delivering Customer Experience (Cx) Worldwide in 2021, by Sector." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/
NTT, Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector Statista, https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/ (last visited September 01, 2024)
Employees' engagement in delivering customer experience (CX) worldwide in 2021, by sector [Graph], NTT, September 22, 2021. [Online]. Available: https://www.statista.com/statistics/1081961/employee-engagement-delivering-cx-sector/