Use of a chatbot to contact a brand in France 2018

Published by
Valentina Dencheva,
Oct 30, 2023
This statistic illustrates the share of French people who have used a chatbot to contact a brand in France in 2018. That year, eleven percent of respondents stated that they had already contacted a brand via a chatbot and would be willing to do it again.

Have you ever used a chatbot to communicate with a brand?

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Sources

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Release date

May 2018

Region

France

Survey time period

February 28 to March 1, 2018

Number of respondents

1,015 respondents

Age group

18 years and older

Special properties

OpinionWay Survey for Wide

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

This question was phrased by the source as follows: "In order to communicate with a brand, have you ever used of of the following channels?"

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