Ratio of customers won or lost by Barclays bank in the UK Q2 2018-Q1 2020

Barclays is one of the ten largest banks in Europe in terms of total assets. It is also among the European banks with strongest international presence, operating in 41 countries worldwide.

With any bank, winning customers from rivals is a key business goal. The graph above shows that consistently, Barclays bank has seen more customers leaving their services in the UK than joining. During the first quarter of 2020 Barclays saw a net loss of over 11.3 thousand customers. At the same time, digital disruptors and sustainably focused banks saw the highest ratios of customer gain in the UK.

Ratio of customers gained or lost by Barclays bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020

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Release date

July 2020


United Kingdom

Survey time period

2nd quarter 2018 to 1st quarter 2020

Supplementary notes

The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."

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Statistics on "Barclays Group in the United Kingdom "

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