Monzo bank is a United Kingdom (UK) based retail bank that provides current accounts to individuals, limited companies as well as sole-traders. With no physical branches, Monzo bank is one of a growing number of disruptor or challenger banks which run accounts online through mobile apps.
Established in 2015, Ratio of customers gained by Monzo bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2021
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Statistics on Bank customer retention in the United Kingdom (UK)
Bank client overall experience
7
- Basic Statistic Reasons for choosing a bank among customers in Western and Central Europe 2014
- Basic Statistic Selected European countries ranked by retail banking customer satisfaction 2016
- Basic Statistic Millennial bank customers experience in Western and Central Europe 2015-2016
- Basic Statistic UK banking services survey: client assessment of various services offered by banks
- Basic Statistic Survey: client satisfaction with current bank in the United Kingdom (UK) 2011-2014
- Basic Statistic Banking services survey: client sentiments towards their banks in the UK
- Basic Statistic Bank customer connectedness levels in the United Kingdom (UK) as of 2014
Bank account switching
8
- Basic Statistic Current bank account switching numbers in the United Kingdom (UK) 2016-2022
- Basic Statistic Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2022
- Basic Statistic Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Basic Statistic UK banking: customer switching intentions 2013-2014
- Premium Statistic Consumers switching service provider after bad customer service in the UK 2013
- Basic Statistic UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Basic Statistic Likelihood of customer loyalty to primary retail bank in Europe 2016
- Premium Statistic Current account switches of United Kingdom (UK) banks Q3 2022, by net gain/loss
Customer satisfaction score
5
- Premium Statistic Loyalty score of retail bank according to clients in the UK in 2014
- Premium Statistic Leading banks and building societies brands ranked by BrandIndex in the UK 2019
- Basic Statistic Current account holder satisfaction levels for UK-operating banks 2022
- Basic Statistic Leading banks by credit card holder satisfaction in the UK 2014
- Basic Statistic Leading banks according to saving account holders satisfaction level in the UK 2014
Customer complaints
7
- Basic Statistic Share of UK bank clients complained to main current bank account provider 2011-2014
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Customer complaints against banking services in the UK in H1 2022, by company
- Basic Statistic New complaints regarding banking products in the UK 2009-2020
- Basic Statistic Number of complaints regarding UK leading banks H1 2022
- Basic Statistic Banking and credit issues complaints in the UK 2017-2019, by focus
Further related statistics
18
- Ratio of customers won or lost by Halifax bank in the UK Q2 2018-Q4 2020
- Ratio of customers won or lost by Nationwide Building Society in the UK 2018-2020
- Ratio of customers won by HSBC holdings plc bank in the UK Q2 2018-Q4 2020
- Ratio of customers won or lost by Clydesdale bank in the UK Q2 2018-Q1 2020
- Ratio of customers won or lost by the Co-operative bank in the UK Q2 2018-Q1 2020
- Ratio of customers won or lost by Lloyds bank in the UK Q2 2018-Q4 2020
- Ratio of customers won or lost by Natwest bank in the UK 2018-2020
- Likelihood of customers staying with primary bank 2016, by region
- Grounds for not switching savings accounts in the United Kingdom in 2014
- Total income of Tandem Bank Limited UK 2016-2018
- Disruptor banks: digital search volume in the UK 2018
- Customer deposits at the Atom Bank Group UK 2017-2022
- Disruptor banks: digital search volume change in the UK 2016-2018
- Customer deposits to Monzo bank Group UK 2018-2022
- Loans and advances to customers by Atom Bank Group UK 2017-2021
- Defection from main retailer in the United Kingdom (UK) in 2016, by sector
- Nail polish: consequences of product unavailability among women in the UK in 2017
- Global customer retention rates by industry 2018
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Statistics
- Ratio of customers won or lost by Halifax bank in the UK Q2 2018-Q4 2020
- Ratio of customers won or lost by Nationwide Building Society in the UK 2018-2020
- Ratio of customers won by HSBC holdings plc bank in the UK Q2 2018-Q4 2020
- Ratio of customers won or lost by Clydesdale bank in the UK Q2 2018-Q1 2020
- Ratio of customers won or lost by the Co-operative bank in the UK Q2 2018-Q1 2020
- Ratio of customers won or lost by Lloyds bank in the UK Q2 2018-Q4 2020
- Ratio of customers won or lost by Natwest bank in the UK 2018-2020
- Likelihood of customers staying with primary bank 2016, by region
- Grounds for not switching savings accounts in the United Kingdom in 2014
- Total income of Tandem Bank Limited UK 2016-2018
- Disruptor banks: digital search volume in the UK 2018
- Customer deposits at the Atom Bank Group UK 2017-2022
- Disruptor banks: digital search volume change in the UK 2016-2018
- Customer deposits to Monzo bank Group UK 2018-2022
- Loans and advances to customers by Atom Bank Group UK 2017-2021
- Defection from main retailer in the United Kingdom (UK) in 2016, by sector
- Nail polish: consequences of product unavailability among women in the UK in 2017
- Global customer retention rates by industry 2018
Statista estimates. (July 29, 2021). Ratio of customers gained by Monzo bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2021 [Graph]. In Statista. Retrieved February 08, 2023, from https://www.statista.com/statistics/755646/ratio-of-bank-customers-won-and-loss-by-monzo-in-the-united-kingdom/
Statista estimates. "Ratio of customers gained by Monzo bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2021." Chart. July 29, 2021. Statista. Accessed February 08, 2023. https://www.statista.com/statistics/755646/ratio-of-bank-customers-won-and-loss-by-monzo-in-the-united-kingdom/
Statista estimates. (2021). Ratio of customers gained by Monzo bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2021. Statista. Statista Inc.. Accessed: February 08, 2023. https://www.statista.com/statistics/755646/ratio-of-bank-customers-won-and-loss-by-monzo-in-the-united-kingdom/
Statista estimates. "Ratio of Customers Gained by Monzo Bank in The United Kingdom (Uk) from The 2nd Quarter 2018 to 1st Quarter 2021." Statista, Statista Inc., 29 Jul 2021, https://www.statista.com/statistics/755646/ratio-of-bank-customers-won-and-loss-by-monzo-in-the-united-kingdom/
Statista estimates, Ratio of customers gained by Monzo bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2021 Statista, https://www.statista.com/statistics/755646/ratio-of-bank-customers-won-and-loss-by-monzo-in-the-united-kingdom/ (last visited February 08, 2023)
Ratio of customers gained by Monzo bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2021 [Graph], Statista estimates, July 29, 2021. [Online]. Available: https://www.statista.com/statistics/755646/ratio-of-bank-customers-won-and-loss-by-monzo-in-the-united-kingdom/