Ratio of customers won or lost by Royal Bank of Scotland (RBS) in the UK 2018-2020

As an indicator of customer satisfaction, no matter the size of a bank, one concern should be that of the number of customers switching away from a bank's service outnumbering that of new customers switching to the bank. During the first quarter of 2020, the Royal Bank of Scotland saw a net loss of approximately14 thousand customers in the UK. During the same quarter the Royal Bank of Scotland saw almost five (-4.5)customers switch away from the bank for every one customer that joined.

Ratio of customers gained or lost by the Royal Bank of Scotland (RBS) in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020

Exclusive Premium statistic

You need a Single Account for unlimited access.

  • Full access to 1m statistics

  • Incl. source references

  • Available to download in PNG, PDF, XLS format

Single Account

$39 $59 per month *
in the first 12 months
33% Discount until September 30th
*Duration: 12 months, billed annually, single license

Access to this and all other statistics on 80,000 topics from

$468 / Year
$708 / Year

Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

July 2020

Region

United Kingdom

Survey time period

2nd quarter 2018 to 1st quarter 2020

Supplementary notes

The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.
This statistic is not included in your account.

Single Account
The ideal entry-level account for individual users
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "The Royal Bank of Scotland Group "

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.