Ratio of customers won by HSBC holdings plc bank in the UK Q2 2018-Q4 2020
With any bank, winning customers from rivals is a key business goal. The graph above shows that in the fourth quarter of 2020, HSBC had a net loss of 1.2 customers for every one gained, with a net loss of approximately 3.9 thousand. Many large banks in the UK saw a net loss of customers to other banks during the fourth quarter of 2020.