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Ratio of customers won by HSBC holdings plc bank in the UK Q2 2018-Q1 2020

HSBC (Hongkong and Shanghai Banking Corporation) was founded in 1865 in order to facilitate trade between Asia and the West. Today, HSBC has expanded its services to different markets, establishing a global presence. It is one of the largest banks in the world. In December 2019, the assets of HSBC amounted approximately 2.42 trillion U.S. dollars, placing the British bank as the top bank in Europe in terms of assets.

With any bank, winning customers from rivals is a key business goal. The graph above shows that consistently, HSBC has managed to gain approximately 2 customers for every one that they have lost, with a net gain of approximately 34 thousand in the 1st quarter of 2020. This is not something that is easy to do, which can be seen by looking at other banks in the UK's customer ratios.

Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020

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Release date

July 2020


United Kingdom

Survey time period

2nd quarter 2018 to 3rd quarter 2020

Supplementary notes

The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."

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Statistics on "Bank customer retention in the United Kingdom (UK)"

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