HSBC (Hongkong and Shanghai Banking Corporation) was founded in 1865 in order to facilitate trade between Asia and the West. Today, HSBC has expanded its services to different markets, establishing a global presence. It is one of the largest banks in the world. In December 2019, the assets of HSBC amounted approximately 2.42 trillion U.S. dollars, placing the British bank as the top bank in Europe in terms of assets.
With any bank, winning customers from rivals is a key business goal. The graph above shows that consistently, HSBC has managed to gain approximately 2 customers for every one that they have lost, with a net gain of approximately 34 thousand in the 1st quarter of 2020. This is not something that is easy to do, which can be seen by looking at other banks in the UK's customer ratios.
Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020
The source adds the following information: "This data includes personal customers, small businesses and small charities that have switched using the new Current Account Switch Service and received the benefits of the Guarantee and payment redirection services."
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Statistics on "Bank customer retention in the United Kingdom (UK)"
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Statista estimates. (July 29, 2020). Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020 [Graph]. In Statista. Retrieved September 22, 2020, from https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista estimates. "Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020." Chart. July 29, 2020. Statista. Accessed September 22, 2020. https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista estimates. (2020). Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020. Statista. Statista Inc.. Accessed: September 22, 2020. https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista estimates. "Ratio of Customers Gained by Hsbc Holdings Plc Bank in The United Kingdom (Uk) from The 2nd Quarter 2018 to 1st Quarter 2020." Statista, Statista Inc., 29 Jul 2020, https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/
Statista estimates, Ratio of customers gained by HSBC holdings plc bank in the United Kingdom (UK) from the 2nd quarter 2018 to 1st quarter 2020 Statista, https://www.statista.com/statistics/1099113/ratio-of-bank-customers-won-and-loss-by-hsbc-holdings-bank-in-the-united-kingdom/ (last visited September 22, 2020)
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