Number of complaints about UK banks 2022

In the first half of 2022, Barclays had the highest number of complaints to the Financial Ombudsman among the leading banks in the United Kingdom.During this period, 4,387 complaints were filed against Barclays. It was followed by HSBC with 3,422 complaints, and Lloyds Bank with 2,587 complaints.

Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of 1st half 2022

Characteristic	Number of complaints
Barclays Bank UK Plc (hq: London)	4,387
HSBC Bank Plc (hq: London)	3,422
Lloyds Bank Plc (headquarters: London)	2,587
Santander UK Plc (hq: London)	2,473
Nationwide Building Society (hq: Swindon)	1,282
TSB Bank Plc (hq: Edinburgh)	822
The Royal Bank of Scotland (hq: Edinburgh)	700
Shawbrook Bank Ltd (hq: Brentwood)	672
Metro Bank Plc (hq: London)	396
The Co-operative bank (hq: Manchester)	346

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Release date

2022

More information

Region

United Kingdom

Survey time period

January to June 2022

Supplementary notes

Number of complaints relates to the total number of of new cases received by the ombudsman service in this six-month period – from consumers dissatisfied with the financial business’s response to their complaint. This number is likely to reflect the size of the business involved.

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