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Number of complaints regarding UK leading banks H2 2018
Number of complaints regarding UK leading banks H2 2018
Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second half of 2018*
by James Cherowbrier,
last edited
Apr 26, 2019
This statistic presents the number of complaints to the Financial Ombudsman regarding the services offered by leading banks in the United Kingdom (UK) in the second half of 2018. In that time, approximately 15.85 thousand complaints were filed against Lloyds Bank Plc and a further 12.4 thousand against Barclays Bank Plc.
Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second half of 2018*
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| Number of complaints | |
|---|---|
| Lloyds Bank Plc (headquarters: London) | 15,848 |
| Barclays Bank UK Plc (hq: London) | 12,362 |
| HSBC Bank Plc (hq: London) | 6,755 |
| Santander UK Plc (hq: London) | 6,609 |
| TSB Bank Plc (hq: Edinburgh) | 5,764 |
| Nationwide Building Society (hq: Swindon) | 4,989 |
| The Royal Bank of Scotland (hq: Edinburgh) | 3,286 |
| The Co-operative bank (hq: Manchester) | 1,043 |
| Number of complaints | |
|---|---|
| Lloyds Bank Plc (headquarters: London) | 15,848 |
| Barclays Bank UK Plc (hq: London) | 12,362 |
| HSBC Bank Plc (hq: London) | 6,755 |
| Santander UK Plc (hq: London) | 6,609 |
| TSB Bank Plc (hq: Edinburgh) | 5,764 |
| Nationwide Building Society (hq: Swindon) | 4,989 |
| The Royal Bank of Scotland (hq: Edinburgh) | 3,286 |
| The Co-operative bank (hq: Manchester) | 1,043 |
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by James Cherowbrier,
last edited
Apr 26, 2019
This statistic presents the number of complaints to the Financial Ombudsman regarding the services offered by leading banks in the United Kingdom (UK) in the second half of 2018. In that time, approximately 15.85 thousand complaints were filed against Lloyds Bank Plc and a further 12.4 thousand against Barclays Bank Plc.
- Show sources information
- Show publisher information
- Release date
- 2019
- Region
- United Kingdom
- Survey time period
- 1st July to 31st December 2018
- Supplementary notes
-
* 1st July to 31st December 2018.
Number of complaints relates to the total number of of new cases received by the ombudsman service in this six-month period – from consumers dissatisfied with the financial business’s response to their complaint. This number is likely to reflect the size of the business involved.
Source
- Show sources information
- Show publisher information
- Release date
- 2019
More information
- Region
- United Kingdom
- Survey time period
- 1st July to 31st December 2018
- Supplementary notes
-
* 1st July to 31st December 2018.
Number of complaints relates to the total number of of new cases received by the ombudsman service in this six-month period – from consumers dissatisfied with the financial business’s response to their complaint. This number is likely to reflect the size of the business involved.
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Division distribution of banking interest margin of UK Lloyds Banking Group 2014-2018
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Statistics on "Lloyds Banking Group"
- Products used by customers and customer complaints of Lloyds Banking Group
The most important statistics
- Customer deposits of UK Lloyds Banking Group from 2010 to 2018 (in million GBP)UK Lloyds Banking Group: customer deposits 2010-2018
- UK Lloyds Banking Group customer deposits** globally in 2018, by division (in billion GBP)Global customer deposits of UK Lloyds Banking Group 2018
- Loans and advances to customers of UK Lloyds Banking Group worldwide from 2010 to 2018 (in million GBP)UK Lloyds Banking Group loans and advances to customers in 2010-2018
- Mortgages greater than three months in arrears of UK Lloyds Banking Group from 2013 to 2018, by type of mortgageUK Lloyds Banking Group: mortgages longer than three months late worldwide 2013-2018
- Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second half of 2018*Number of complaints regarding UK leading banks H2 2018
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2019, by product type (per 1,000)Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2019
- Number of active online customers of the Lloyds Banking Group from 2014 to 2018 (in millions)Number of active online bank users of the Lloyds Bank in the UK 2014-2018
- Shareholders and shares of Lloyds Banking Group
The most important statistics
- Number of shareholders worldwide of the UK Lloyds Banking Group from 2010 to 2018 (in 1,000s)UK Lloyds Banking Group shareholders in 2010-2018
- Equity value of UK Lloyds Banking Group shareholders worldwide from 2010 to 2018 (in million GBP)Shareholder equity value: UK Lloyds Banking Group globally in 2010-2018
- Number of ordinary shares in issue worldwide of the UK Lloyds Banking Group from 2010 to 2018 (in millions)UK Lloyds Banking Group: ordinary shares in issue in 2010-2018
- Number of ordinary shares from UK Lloyds Banking Group in 2018, by size of shareholding (in millions)UK Lloyds Banking Group number of shares by shareholding size in 2018
- Distribution of ordinary shares from UK Lloyds Banking Group (LBG) in 2018, by size of shareholdingUK Lloyds Banking Group distribution of shares by shareholding size 2018
- Basic earnings or loss per ordinary share of UK Lloyds Banking Group from 2010 to 2018 (in pence)UK Lloyds Banking Group basic earnings or loss per ordinary share in 2010-2018
- United Kingdom: Market price of UK Lloyds Banking Group shares from 2010 to 2018 (in pence)UK Lloyds Banking Group: market price of shares in 2010-2018
- Assets, income, profit & further selected indicators of Lloyds Banking Group
The most important statistics
- Global value of total assets of UK Lloyds Banking Group from 2010 to 2018 (in million GBP)UK Lloyds Banking Group total assets value in 2010-2018
- Return on risk-weighted assets of the UK Lloyds Banking Group from 2018, by divisionUK Lloyds Banking Group: return on assets by division 2018
- Statutory profit or loss before tax of UK Lloyds Banking Group from 2010 to 2018 (in million GBP)UK Lloyds Banking Group global profit before tax in 2010-2018
- Global underlying profit before tax of the UK Lloyds Banking Group from 2014 to 2018, by component (in million GBP)Components of the global underlying profit of Lloyds Banking Group UK 2014-2018
- Total global income of the UK Lloyds Banking Group from 2010 to 2018* (in million GBP)Global income of UK Lloyds Banking Group UK 2010-2018
- Division distribution of the global net income of UK Lloyds Banking Group 2018 (in million GBP)Global income of UK Lloyds Banking Group UK 2018, by division
- Tier 1 capital ratio of United Kingdom (UK) Lloyds Banking Group from 2010 to 2018UK Lloyds Banking Group: tier 1 capital ratio United Kingdom (UK) 2010-2018
- Banking net interest margin of the UK Lloyds Banking Group from 2014 to 2018, by divisionDivision distribution of banking interest margin of UK Lloyds Banking Group 2014-2018
- Board members and employees of Lloyds Banking Group
The most important statistics
- Board female and male members of Lloyds Banking Group in the United Kingdom (UK) from 2011 to 2018Lloyds Banking Group board members in the United Kingdom (UK) 2011-2018, by gender
- Average headcount of employees Lloyds Banking Group in the United Kingdom (UK) and worldwide from 2012 to 2018UK Lloyds Banking Group yearly average staff headcount 2012-2018
- Staff costs for UK Lloyds Banking Group from 2012 to 2018, by category (in million GBP)UK Lloyds Banking Group employee-related costs by category 2012-2018
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Statistics on "Lloyds Banking Group - Products used by customers and customer complaints of Lloyds Banking Group"
- UK Lloyds Banking Group: customer deposits 2010-2018
- Global customer deposits of UK Lloyds Banking Group 2018
- UK Lloyds Banking Group loans and advances to customers in 2010-2018
- UK Lloyds Banking Group: mortgages longer than three months late worldwide 2013-2018
- Number of complaints regarding UK leading banks H2 2018
- Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2019
- Number of active online bank users of the Lloyds Bank in the UK 2014-2018
Statistics on "Lloyds Banking Group - Shareholders and shares of Lloyds Banking Group"
- UK Lloyds Banking Group shareholders in 2010-2018
- Shareholder equity value: UK Lloyds Banking Group globally in 2010-2018
- UK Lloyds Banking Group: ordinary shares in issue in 2010-2018
- UK Lloyds Banking Group number of shares by shareholding size in 2018
- UK Lloyds Banking Group distribution of shares by shareholding size 2018
- UK Lloyds Banking Group basic earnings or loss per ordinary share in 2010-2018
- UK Lloyds Banking Group: market price of shares in 2010-2018
Statistics on "Lloyds Banking Group - Assets, income, profit & further selected indicators of Lloyds Banking Group"
- UK Lloyds Banking Group total assets value in 2010-2018
- UK Lloyds Banking Group: return on assets by division 2018
- UK Lloyds Banking Group global profit before tax in 2010-2018
- Components of the global underlying profit of Lloyds Banking Group UK 2014-2018
- Global income of UK Lloyds Banking Group UK 2010-2018
- Global income of UK Lloyds Banking Group UK 2018, by division
- UK Lloyds Banking Group: tier 1 capital ratio United Kingdom (UK) 2010-2018
- Division distribution of banking interest margin of UK Lloyds Banking Group 2014-2018
- UK Lloyds Banking Group global trading surplus 2010-2018
- UK Lloyds Banking Group impairment charge by division worldwide 2018
- UK Lloyds Banking Group: cost-income ratio in 2010-2018
Statistics on "Lloyds Banking Group - Board members and employees of Lloyds Banking Group"
Further related statistics
- UK banks ranked by net income in 2014
- Small business customer share of UK leading banks in 2013
- Gross mortgage lending share of UK leading banks in 2013
- Number of bank branches in France 2016
- UK banks worldwide employee numbers as of 2014
- French banks ranked by group share net income 2016
- Customer complaints about banking and credit services in the UK 2018-2019
- Financial Ombudsman: financial services complaint cases opened in the UK 2004-2019
- Initial financial complaints to Ombudsman service in the UK 2018-2019, by product
- Leading credit card companies by customer satisfaction in the UK 2018
- Financial complaints distribution regarding various products in the UK 2018-2019
- Peru: consumer complaints on retail banking services 2016-2017, by type
- Peru: consumer complaints on retail banking services 2016-2017, by bank
- Bank account and service complaints reported CFPB in the U.S. 2018
- Estimated excess profit reported in global tax havens by leading EU banks 2015
- Average salary and bonus of banking analysts in London 2015
- Banking channels used to make complex requests in the U.S. 2016
- Italy: refined petroleum products sales 2011-2017
- Latvia: number of employees in the sewerage sector 2008-2015
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