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Number of complaints regarding UK leading banks Q2 2017
Number of complaints regarding UK leading banks Q2 2017
Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*
This statistic presents the number of complaints to the Financial Ombudsman regarding the services offered by leading banks in the United Kingdom (UK) in the second quarter of 2017. In that time, approximately 17.1 thousand complaints were filed against Lloyds Bank Plc and a further 13.3 thousand against Barclays Bank Plc.
Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*
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| Number of complaints | |
|---|---|
| Lloyds Bank Plc (headquarters: London) | 17,127 |
| Barclays Bank Plc (hq: London) | 13,261 |
| HSBC Bank Plc (hq: London) | 7,202 |
| Santander UK Plc (hq: London) | 6,067 |
| The Royal Bank of Scotland (hq: Edinburgh) | 3,149 |
| Nationwide Building Society (hq: Swindon) | 5,760 |
| The Co-operative bank (hq: Manchester) | 839 |
| Number of complaints | |
|---|---|
| Lloyds Bank Plc (headquarters: London) | 17,127 |
| Barclays Bank Plc (hq: London) | 13,261 |
| HSBC Bank Plc (hq: London) | 7,202 |
| Santander UK Plc (hq: London) | 6,067 |
| The Royal Bank of Scotland (hq: Edinburgh) | 3,149 |
| Nationwide Building Society (hq: Swindon) | 5,760 |
| The Co-operative bank (hq: Manchester) | 839 |
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Description
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This statistic presents the number of complaints to the Financial Ombudsman regarding the services offered by leading banks in the United Kingdom (UK) in the second quarter of 2017. In that time, approximately 17.1 thousand complaints were filed against Lloyds Bank Plc and a further 13.3 thousand against Barclays Bank Plc.
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- Show publisher information
- Release date
- March 2018
- Region
- United Kingdom
- Survey time period
- 1st July to 31st December 2017
- Supplementary notes
-
* 1st July to 31st December 2017.
Number of complaints relates to the total number of of new cases received by the ombudsman service in this six-month period – from consumers dissatisfied with the financial business’s response to their complaint. This number is likely to reflect the size of the business involved.
Source
- Show sources information
- Show publisher information
- Release date
- March 2018
More information
- Region
- United Kingdom
- Survey time period
- 1st July to 31st December 2017
- Supplementary notes
-
* 1st July to 31st December 2017.
Number of complaints relates to the total number of of new cases received by the ombudsman service in this six-month period – from consumers dissatisfied with the financial business’s response to their complaint. This number is likely to reflect the size of the business involved.
Other statistics on the topic
The Royal Bank of Scotland
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Statistics on "Lloyds Banking Group"
- Products used by customers and customer complaints of Lloyds Banking Group
The most important statistics
- Customer deposits of UK Lloyds Banking Group from 2010 to 2017 (in million GBP)UK Lloyds Banking Group: customer deposits 2010-2017
- UK Lloyds Banking Group customer deposits** globally from 2014 to 2017, by division (in billion GBP)Global customer deposits of UK Lloyds Banking Group 2014-2017
- Loans and advances to customers of UK Lloyds Banking Group worldwide from 2010 to 2017 (in million GBP)UK Lloyds Banking Group loans and advances to customers in 2010-2017
- Mortgages greater than three months in arrears of UK Lloyds Banking Group from 2013 to 2017, by type of mortgageUK Lloyds Banking Group: mortgages longer than three months late worldwide 2013-2017
- Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*Number of complaints regarding UK leading banks Q2 2017
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)Complaints against Lloyds Bank Plc filed in the United Kingdom H1 2018
- Shareholders and shares of Lloyds Banking Group
The most important statistics
- Number of shareholders worldwide of the UK Lloyds Banking Group from 2010 to 2017 (in 1,000)UK Lloyds Banking Group shareholders in 2010-2017
- Equity value of UK Lloyds Banking Group shareholders worldwide from 2010 to 2017 (in million GBP)Shareholder equity value: UK Lloyds Banking Group globally in 2010-2017
- Number of ordinary shares in issue worldwide of the UK Lloyds Banking Group from 2010 to 2017 (in millions)UK Lloyds Banking Group: ordinary shares in issue in 2010-2017
- Number of ordinary shares from UK Lloyds Banking Group in 2017, by size of shareholding (in millions)UK Lloyds Banking Group number of shares by shareholding size in 2017
- Distribution of ordinary shares from UK Lloyds Banking Group (LBG) in 2017, by size of shareholdingUK Lloyds Banking Group distribution of shares by shareholding size 2017
- Basic earnings or loss per ordinary share of UK Lloyds Banking Group from 2010 to 2017 (in pence)UK Lloyds Banking Group basic earnings or loss per ordinary share in 2010-2017
- United Kingdom: Market price of UK Lloyds Banking Group shares from 2010 to 2017 (in pence)UK Lloyds Banking Group: market price of shares in 2010-2017
- Assets, income, profit & further selected indicators of Lloyds Banking Group
The most important statistics
- Global value of total assets of UK Lloyds Banking Group from 2010 to 2017 (in million GBP)UK Lloyds Banking Group total assets value in 2010-2017
- Return on assets of the UK Lloyds Banking Group from 2014 to 2016, by divisionUK Lloyds Banking Group: return on assets by division 2014-2016
- Global profit or loss before tax of UK Lloyds Banking Group from 2010 to 2017 (in million GBP)UK Lloyds Banking Group global profit before tax in 2010-2017
- Global underlying profit of the UK Lloyds Banking Group from 2014 to 2017, by component (in million GBP)Components of the global underlying profit of Lloyds Banking Group UK 2014-2017
- Total global income of the UK Lloyds Banking Group from 2010 to 2017* (in million GBP)Global income of UK Lloyds Banking Group UK 2010-2017
- Division distribution of the global income of UK Lloyds Banking Group from 2014 to 2017 (in million GBP)Global income of UK Lloyds Banking Group UK 2014-2017, by division
- Global net interest income of the UK Lloyds Banking Group from 2014 to 2015, by income component (in million GBP)Components of the global net interest income of Lloyds Banking Group UK 2014-2015
- Banking net interest margin of the UK Lloyds Banking Group from 2014 to 2017, by divisionDivision distribution of banking interest margin of UK Lloyds Banking Group 2014-2017
- Board members and employees of Lloyds Banking Group
The most important statistics
- Distribution of board members of Lloyds Banking Group in the United Kingdom (UK) from 2014 to 2016, by area of expertiseLloyds Banking Group board members experience in the UK 2014-2016, by experience area
- Board female and male members of Lloyds Banking Group in the United Kingdom (UK) from 2011 to 2017Lloyds Banking Group board members in the United Kingdom (UK) 2011-2017, by gender
- Average headcount of employees Lloyds Banking Group in the United Kingdom (UK) and worldwide from 2012 to 2017UK Lloyds Banking Group yearly average staff headcount 2012-2017
- Share of women employed by UK Lloyds Banking Group at all levels of the organization globally from 2013 to 2015Women employees at various level of seniority at Lloyds Banking Group UK 2013-2015
- Staff costs for UK Lloyds Banking Group from 2012 to 2017, by category (in million GBP)UK Lloyds Banking Group employee-related costs by category 2012-2017
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Statistics on "Lloyds Banking Group"
- Customer deposits of UK Lloyds Banking Group from 2010 to 2017 (in million GBP)
- UK Lloyds Banking Group customer deposits** globally from 2014 to 2017, by division (in billion GBP)
- Loans and advances to customers of UK Lloyds Banking Group worldwide from 2010 to 2017 (in million GBP)
- Mortgages greater than three months in arrears of UK Lloyds Banking Group from 2013 to 2017, by type of mortgage
- Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Number of shareholders worldwide of the UK Lloyds Banking Group from 2010 to 2017 (in 1,000)
- Equity value of UK Lloyds Banking Group shareholders worldwide from 2010 to 2017 (in million GBP)
- Number of ordinary shares in issue worldwide of the UK Lloyds Banking Group from 2010 to 2017 (in millions)
- Number of ordinary shares from UK Lloyds Banking Group in 2017, by size of shareholding (in millions)
- Distribution of ordinary shares from UK Lloyds Banking Group (LBG) in 2017, by size of shareholding
- Basic earnings or loss per ordinary share of UK Lloyds Banking Group from 2010 to 2017 (in pence)
- United Kingdom: Market price of UK Lloyds Banking Group shares from 2010 to 2017 (in pence)
- Global value of total assets of UK Lloyds Banking Group from 2010 to 2017 (in million GBP)
- Return on assets of the UK Lloyds Banking Group from 2014 to 2016, by division
- Global profit or loss before tax of UK Lloyds Banking Group from 2010 to 2017 (in million GBP)
- Global underlying profit of the UK Lloyds Banking Group from 2014 to 2017, by component (in million GBP)
- Total global income of the UK Lloyds Banking Group from 2010 to 2017* (in million GBP)
- Division distribution of the global income of UK Lloyds Banking Group from 2014 to 2017 (in million GBP)
- Global net interest income of the UK Lloyds Banking Group from 2014 to 2015, by income component (in million GBP)
- Banking net interest margin of the UK Lloyds Banking Group from 2014 to 2017, by division
- Global trading surplus of the UK Lloyds Banking Group from 2010 to 2017 (in million GBP)
- Global impairment charge of the UK Lloyds Banking Group from 2014 to 2016, by division (in million GBP)
- Distribution of board members of Lloyds Banking Group in the United Kingdom (UK) from 2014 to 2016, by area of expertise
- Board female and male members of Lloyds Banking Group in the United Kingdom (UK) from 2011 to 2017
- Average headcount of employees Lloyds Banking Group in the United Kingdom (UK) and worldwide from 2012 to 2017
- Share of women employed by UK Lloyds Banking Group at all levels of the organization globally from 2013 to 2015
- Staff costs for UK Lloyds Banking Group from 2012 to 2017, by category (in million GBP)
- Leading banks in the United Kingdom (UK) in 2014, by net income (in million GBP)
- Small business customer market share of the United Kingdom (UK) banks as of October 2013, by bank*
- Share of gross mortgage lending from banks in the United Kingdom (UK) as of December 2013, by bank
- Number of bank branches in France as of 2016, by bank
- Global employee numbers of the United Kingdom (UK) banks as of 2014
- Leading banks in France in 2016, by group share net income (in billion euros)
- Number of new financial complaint cases opened by the Financial Ombudsman in the United Kingdom (UK) from 2004/05 to 2017/18
- Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2017 to March 2018, by issue of complaint
- Share of initial financial services complaints to the Financial Ombudsman in the United Kingdom (UK) in 2017-2018, by product or service
- Share of new financial-related complaints to the Financial Ombudsman in the United Kingdom (UK) between April 2017 to March 2018, by product type*
- Leading credit card companies in the United Kingdom (UK) in 2018, ranked by customer satisfaction*
- Number of consumer complaints on retail banking services in Peru from April 2016 to March 2017, by type
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- Number of personal current banking accounts on the market in the United Kingdom from 2012 to 2016, by type
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- Annual volume index of industrial production in Spain, 2008 to 2016
- Approximate value of iron and steel exported from the United Kingdom (UK) from 2009 to 2014, by type (in 1,000 GBP)
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