Number of complaints regarding UK leading banks H2 2018

This statistic presents the number of complaints to the Financial Ombudsman regarding the services offered by leading banks in the United Kingdom (UK) in the second half of 2018. In that time, approximately 15.85 thousand complaints were filed against Lloyds Bank Plc and a further 12.4 thousand against Barclays Bank Plc.

Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second half of 2018*

Number of complaints
Lloyds Bank Plc
(headquarters: London)
15,848
Barclays Bank UK Plc
(hq: London)
12,362
HSBC Bank Plc
(hq: London)
6,755
Santander UK Plc
(hq: London)
6,609
TSB Bank Plc
(hq: Edinburgh)
5,764
Nationwide Building Society
(hq: Swindon)
4,989
The Royal Bank of Scotland
(hq: Edinburgh)
3,286
The Co-operative bank
(hq: Manchester)
1,043
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Source

Release date

2019

Region

United Kingdom

Survey time period

1st July to 31st December 2018

Supplementary notes

* 1st July to 31st December 2018.

Number of complaints relates to the total number of of new cases received by the ombudsman service in this six-month period – from consumers dissatisfied with the financial business’s response to their complaint. This number is likely to reflect the size of the business involved.

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Statistics on "Barclays Group in the United Kingdom "

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