In the first half of 2022, Barclays had the highest number of complaints to the Financial Ombudsman among the leading banks in the United Kingdom.During this period, 4,387 complaints were filed against Barclays. It was followed by HSBC with 3,422 complaints, and Lloyds Bank with 2,587 complaints.
Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of 1st half 2022
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Statistics on Bank customer retention in the United Kingdom (UK)
Bank client overall experience
7
- Basic Statistic Reasons for choosing a bank among customers in Western and Central Europe 2014
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- Basic Statistic Millennial bank customers experience in Western and Central Europe 2015-2016
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- Basic Statistic Survey: client satisfaction with current bank in the United Kingdom (UK) 2011-2014
- Basic Statistic Banking services survey: client sentiments towards their banks in the UK
- Basic Statistic Bank customer connectedness levels in the United Kingdom (UK) as of 2014
Bank account switching
8
- Basic Statistic Current bank account switching numbers in the United Kingdom (UK) 2016-2022
- Basic Statistic Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2022
- Basic Statistic Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Basic Statistic UK banking: customer switching intentions 2013-2014
- Premium Statistic Consumers switching service provider after bad customer service in the UK 2013
- Basic Statistic UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Basic Statistic Likelihood of customer loyalty to primary retail bank in Europe 2016
- Premium Statistic Current account switches of United Kingdom (UK) banks Q3 2022, by net gain/loss
Customer satisfaction score
5
- Premium Statistic Loyalty score of retail bank according to clients in the UK in 2014
- Premium Statistic Leading banks and building societies brands ranked by BrandIndex in the UK 2019
- Basic Statistic Current account holder satisfaction levels for UK-operating banks 2022
- Basic Statistic Leading banks by credit card holder satisfaction in the UK 2014
- Basic Statistic Leading banks according to saving account holders satisfaction level in the UK 2014
Customer complaints
7
- Basic Statistic Share of UK bank clients complained to main current bank account provider 2011-2014
- Basic Statistic Banking products related complaints in the United Kingdom (UK) H1 2010-2022
- Premium Statistic Banking products related complaints in the United Kingdom (UK) H1 2022, by cause
- Basic Statistic Customer complaints against banking services in the UK in H1 2022, by company
- Basic Statistic New complaints regarding banking products in the UK 2009-2020
- Basic Statistic Number of complaints regarding UK leading banks H1 2022
- Basic Statistic Banking and credit issues complaints in the UK 2017-2019, by focus
Further related statistics
17
- Small business customer share of UK leading banks in 2013
- Gross mortgage lending share of UK leading banks in 2013
- Number of bank branches in France 2016-2020
- UK banks worldwide employee numbers as of 2014
- French banks ranked by group share net income 2016
- Leading French banks 2019, by total assets
- Customer complaints about banking and credit services in the UK 2019-2020
- Financial complaints distribution regarding various products in the UK 2018-2019
- Channels used to perform routine banking transactions in the U.S. 2016
- Direct banks population in Belgium, France and Germany in 2014
- Preferred channels for individual banking services in Great Britain (UK) 2014
- Main reasons behind bank and fintech relationships in Europe 2017
- Commerzbank A.G. worldwide number of branches from 2011 to 2021
- Number of registered smartphone-based mobile banking customers South Korea 2009-2018
- Breakdown of the banking population by age group in France 2018
- Impact of changes in the banking sector on employees in France 2016
- Axis Bank's deposits FY 2016-2022
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Statistics
- Small business customer share of UK leading banks in 2013
- Gross mortgage lending share of UK leading banks in 2013
- Number of bank branches in France 2016-2020
- UK banks worldwide employee numbers as of 2014
- French banks ranked by group share net income 2016
- Leading French banks 2019, by total assets
- Customer complaints about banking and credit services in the UK 2019-2020
- Financial complaints distribution regarding various products in the UK 2018-2019
- Channels used to perform routine banking transactions in the U.S. 2016
- Direct banks population in Belgium, France and Germany in 2014
- Preferred channels for individual banking services in Great Britain (UK) 2014
- Main reasons behind bank and fintech relationships in Europe 2017
- Commerzbank A.G. worldwide number of branches from 2011 to 2021
- Number of registered smartphone-based mobile banking customers South Korea 2009-2018
- Breakdown of the banking population by age group in France 2018
- Impact of changes in the banking sector on employees in France 2016
- Axis Bank's deposits FY 2016-2022
Financial Ombudsman Service. (September 22, 2022). Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of 1st half 2022 [Graph]. In Statista. Retrieved March 29, 2023, from https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
Financial Ombudsman Service. "Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of 1st half 2022." Chart. September 22, 2022. Statista. Accessed March 29, 2023. https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
Financial Ombudsman Service. (2022). Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of 1st half 2022. Statista. Statista Inc.. Accessed: March 29, 2023. https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
Financial Ombudsman Service. "Number of Complaints to The Financial Ombudsman regarding The United Kingdom (Uk) Leading Banks as of 1st Half 2022." Statista, Statista Inc., 22 Sep 2022, https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/
Financial Ombudsman Service, Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of 1st half 2022 Statista, https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/ (last visited March 29, 2023)
Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of 1st half 2022 [Graph], Financial Ombudsman Service, September 22, 2022. [Online]. Available: https://www.statista.com/statistics/386977/uk-banks-complaints-number-ombudsmen/