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U.S. consumers: online food delivery service preference March-May 2020

As as a result of the coronavirus pandemic, foodservice consumers in the United States shifted to taking orders online since most restaurants have been closed down as a precaution from the virus. Between ordering directly from restaurant websites or apps or from third party delivery services, U.S. consumers have shown strong preference towards ordering online directly through restaurants. Between March and May 2020, over 60 percent of respondents stated that they ordered online directly from the restaurants website or app. In contrast, respondents who ordered through a third party delivery service provider was just below 40 percent during the same period.

Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week

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Source

Release date

June 2020

Region

United States

Survey time period

February to May 2020

Number of respondents

500 consumers

Special properties

among consumers who ordered online to restaurants in the past week

Supplementary notes

Question was phrased by source as:
You indicated that you ordered online from the following restaurants either pickup or delivery. Do you recall whether you ordered from the restaurant's website or mobile app directly or from a third-party company like Grubhub, DoorDash, UberEats, Postmates or some other food delivery services?
Survey type was not indicated by source.

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Statistics on "Food delivery industry in the U.S."

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