As as a result of the coronavirus (COVID-19) pandemic, consumers in the United States shifted to ordering online for delivery or takeout from restaurants as many establishments were closed to the public. U.S. consumers showed a strong preference towards ordering online directly through restaurants vs. using third party delivery services. Between March and May 2020, over 60 percent of respondents stated that they ordered online directly from the restaurants website or app.
Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week
among consumers who ordered online to restaurants in the past week
Supplementary notes
Question was phrased by source as:
You indicated that you ordered online from the following restaurants either pickup or delivery. Do you recall whether you ordered from the restaurant's website or mobile app directly or from a third-party company like Grubhub, DoorDash, UberEats, Postmates or some other food delivery services?
Survey type was not indicated by source.
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Technomic. (June 23, 2020). Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week [Graph]. In Statista. Retrieved November 13, 2024, from https://www.statista.com/statistics/1170545/us-consumers-direct-vs-third-party-food-delivery-online-orders-coronavirus/
Technomic. "Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week." Chart. June 23, 2020. Statista. Accessed November 13, 2024. https://www.statista.com/statistics/1170545/us-consumers-direct-vs-third-party-food-delivery-online-orders-coronavirus/
Technomic. (2020). Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week. Statista. Statista Inc.. Accessed: November 13, 2024. https://www.statista.com/statistics/1170545/us-consumers-direct-vs-third-party-food-delivery-online-orders-coronavirus/
Technomic. "Share of Consumers in The United States Ordering Online Directly through Restaurants Rather than Third-party Delivery from March to May 2020, by Week." Statista, Statista Inc., 23 Jun 2020, https://www.statista.com/statistics/1170545/us-consumers-direct-vs-third-party-food-delivery-online-orders-coronavirus/
Technomic, Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week Statista, https://www.statista.com/statistics/1170545/us-consumers-direct-vs-third-party-food-delivery-online-orders-coronavirus/ (last visited November 13, 2024)
Share of consumers in the United States ordering online directly through restaurants rather than third-party delivery from March to May 2020, by week [Graph], Technomic, June 23, 2020. [Online]. Available: https://www.statista.com/statistics/1170545/us-consumers-direct-vs-third-party-food-delivery-online-orders-coronavirus/