Impact of COVID-19 on online and mobile banking in the U.S. 2020, by generation

In April 2020, 46 percent of banked Baby Boomers in the United States reported that they were using new channels for their banking such as online and mobile since the outbreak of COVID-19. Mobile banking usage was the lowest among this generation in 2018, so this shows a marked change in consumer behavior.

Share of banked consumers who are using new channels for their banking since the COVID-19 outbreak in the United States in 2020, by generation

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Sources

Release date

May 2020

Region

United States

Survey time period

April 3 to 5, 2020

Number of respondents

1,030 respondents

Special properties

banked consumers

Method of interview

Omnibus survey

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Statistics on "Mobile banking in the United States"

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