In April 2020, 46 percent of banked Baby Boomers in the United States reported that they were using new channels for their banking such as online and mobile since the outbreak of COVID-19. Mobile banking usage was the lowest among this generation in 2018, so this shows a marked change in consumer behavior.
Share of banked consumers who are using new channels for their banking since the COVID-19 outbreak in the United States in 2020, by generation
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FIS. (May 13, 2020). Share of banked consumers who are using new channels for their banking since the COVID-19 outbreak in the United States in 2020, by generation [Graph]. In Statista. Retrieved January 28, 2022, from https://www.statista.com/statistics/1177061/covid19-online-mobile-banking-by-generation-usa/
FIS. "Share of banked consumers who are using new channels for their banking since the COVID-19 outbreak in the United States in 2020, by generation." Chart. May 13, 2020. Statista. Accessed January 28, 2022. https://www.statista.com/statistics/1177061/covid19-online-mobile-banking-by-generation-usa/
FIS. (2020). Share of banked consumers who are using new channels for their banking since the COVID-19 outbreak in the United States in 2020, by generation. Statista. Statista Inc.. Accessed: January 28, 2022. https://www.statista.com/statistics/1177061/covid19-online-mobile-banking-by-generation-usa/
FIS. "Share of Banked Consumers Who Are Using New Channels for Their Banking since The Covid-19 Outbreak in The United States in 2020, by Generation." Statista, Statista Inc., 13 May 2020, https://www.statista.com/statistics/1177061/covid19-online-mobile-banking-by-generation-usa/
FIS, Share of banked consumers who are using new channels for their banking since the COVID-19 outbreak in the United States in 2020, by generation Statista, https://www.statista.com/statistics/1177061/covid19-online-mobile-banking-by-generation-usa/ (last visited January 28, 2022)
