Satisfaction with COVID response in the UK 2020

In December 2020, a survey carried out in the United Kingdom (UK) found that 37 percent of respondents were very dissatisfied with the government's test and trace system during the COVID-19 pandemic, while almost 30 percent were also very displeased with the clarity of the government's communication during the crisis. The highest overall satisfaction, at 58 percent of respondents, came for the government's approach to developing vaccines after the UK became the first country in the world to clinically approve the Pfizer/BioNTech COVID-19 vaccine for use. While there was also a high approval among respondents in Scotland of the Scottish government's decision making during the pandemic.

For further information about the coronavirus (COVID-19) pandemic, please visit our dedicated Facts and Figures page.

Extent of satisfaction in the government's response during the COVID-19 pandemic in the United Kingdom (UK), as of December 2020

Characteristic	Very Satisfied	Fairly satisfied	Neither satisfied nor dissatisfied	Fairly dissatisfied	Very dissatisfied	Don't know
The UK governments approach to developing a COVID-19 vaccine	23%	35%	23%	6%	9%	6%
The Scottish governments decision-making**	23%	33%	14%	12%	13%	5%
The UK governments overall support to the NHS	15%	31%	19%	15%	15%	4%
The UK governmentsa appropriate use of scientific advice	8%	27%	22%	19%	18%	6%
The UK governments provision of personal protection equipments (PPE)	6%	23%	20%	21%	24%	6%
The Welsh governments decision-making**	15%	22%	15%	22%	22%	3%
The clarity of the UK governments communication	6%	22%	20%	21%	28%	3%
The UK governments decision-making regarding national and local restrictions	6%	21%	18%	23%	28%	4%
The UK governments test and trace system	4%	13%	19%	22%	37%	5%

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Release date

December 2020

More information

Region

United Kingdom

Survey time period

December 16 to 17, 2020

Number of respondents

2,103*

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

*Weighted base.
** Bases for the Welsh and Scottish government responses were 102 and 177 respectively,
The question was worded in the source as: 'Overall, how satisfied or dissatisfied are you with the following?'
Numbers may not sum to 100 due to rounding.

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