UK: view on online returns cost coverage by region 2022

A survey conducted in 2022 showed that most shoppers from the United Kingdom (UK) believed that consumers should bear the cost of online returns. In London, about four out of ten shoppers were of this opinion. On the contrary, consumers from Scotland were most inclined to believe that businesses should cover return fees for online orders.

Opinion on who should bear the costs of online shopping returns among consumers in the United Kingdom (UK) in 2022, by region

Characteristic	The customer should pay for returning items	The business should pay for returning items	Do not know who should pay
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Release date

May 2022

More information

Region

United Kingdom (Great Britain)

Survey time period

May 17, 2022

Number of respondents

1,502 respondents

Age group

18 years and older

Supplementary notes

This question was phrased by the source as follows: "In cases where people purchase items online and then return them, when there isn’t anything wrong with the product, who do you think should have to pay the postage cost to return them?".

The source does not indicate the methodology of the survey.
Missing percentage points to 100 percent are probably due to rounding.

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