Main actions of consumers in case of product defects in Japan 2022
Contacting customer support was the leading action consumers in Japan took when they were dissatisfied with a product or service. According to a survey conducted in May 2022, around 34 percent of respondents claimed that their most common action was contacting customer service in case of product or service defects. Only about five percent would refrain from any form of action to make their dissatisfaction known.
