Consumer openness to AI usage when shopping online Australia 2023

Published by Statista Research Department, Nov 24, 2023
According to a survey conducted in Australia from June to July 2023, around 30 percent of respondents indicated that they would be open to using an artificial intelligence (AI) search to find good prices for products and services when shopping online. Just shy of a quarter of those surveyed said they would consider using automated chats for customer service questions.

Openness to artificial intelligence (AI) usage among consumers when shopping online in Australia as at July 2023

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Release date

October 2023

Region

Australia

Survey time period

June 14, 2023 to July 17, 2023

Number of respondents

1,012 respondents

Age group

18-75 years

Special properties

weighted by age, gender, and location

Method of interview

Online survey

Supplementary notes

Survey question: Thinking about AI, which, if any, of the following would you consider (when the technology is capable of it)?

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Topics

Online shopping behavior in AustraliaInternet usage in AustraliaSmartphone market in AustraliaCustomer satisfaction in AustraliaE-commerce in Australia
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