This statistic shows the American Customer Satisfaction Index scores for internet travel companies in the United States from 2002 to 2021. Expedia received an American Customer Satisfaction Index score of 74 in 2021, a decrease over the previous year.
American Customer Satisfaction Index Scores for internet travel companies in the United States from 2002 to 2021
The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
*The measurement for the fourth quarter of 2013 was moved to the first quarter of 2014.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Statista Accounts:
Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.
ACSI. (July 21, 2021). American Customer Satisfaction Index Scores for internet travel companies in the United States from 2002 to 2021 [Graph]. In Statista. Retrieved July 05, 2022, from https://www.statista.com/statistics/195020/customer-satisfaction-with-us-internet-travel-companies-since-2002/
ACSI. "American Customer Satisfaction Index Scores for internet travel companies in the United States from 2002 to 2021." Chart. July 21, 2021. Statista. Accessed July 05, 2022. https://www.statista.com/statistics/195020/customer-satisfaction-with-us-internet-travel-companies-since-2002/
ACSI. (2021). American Customer Satisfaction Index Scores for internet travel companies in the United States from 2002 to 2021. Statista. Statista Inc.. Accessed: July 05, 2022. https://www.statista.com/statistics/195020/customer-satisfaction-with-us-internet-travel-companies-since-2002/
ACSI. "American Customer Satisfaction Index Scores for Internet Travel Companies in The United States from 2002 to 2021." Statista, Statista Inc., 21 Jul 2021, https://www.statista.com/statistics/195020/customer-satisfaction-with-us-internet-travel-companies-since-2002/
ACSI, American Customer Satisfaction Index Scores for internet travel companies in the United States from 2002 to 2021 Statista, https://www.statista.com/statistics/195020/customer-satisfaction-with-us-internet-travel-companies-since-2002/ (last visited July 05, 2022)
