American customer satisfaction index for internet travel companies U.S. 2002-2019
American customer satisfaction index scores for internet travel companies in the United States from 2002 to 2019*
This statistic shows the American Customer Satisfaction Index scores for internet travel companies in the United States from 2002 to 2019. Expedia received an American Customer Satisfaction Index score of 79 in 2019.
American customer satisfaction index scores for internet travel companies in the United States from 2002 to 2019*
| Expedia | Travelocity (Expedia) | Orbitz (Expedia) | Priceline | TripAdvisor | All Others | Category average | |
|---|---|---|---|---|---|---|---|
| 2002 | 80 | 76 | 76 | 71 | - | 77 | 77 |
| 2003 | 78 | 76 | 77 | 71 | - | 77 | 77 |
| 2004 | 76 | 76 | 75 | 73 | - | 77 | 76 |
| 2005 | 79 | 75 | 74 | 72 | - | 79 | 77 |
| 2006 | 78 | 74 | 75 | 72 | - | 76 | 76 |
| 2007 | 75 | 73 | 73 | 73 | - | 79 | 75 |
| 2008 | 77 | 75 | 74 | 72 | - | 77 | 75 |
| 2009 | 79 | 75 | 76 | 76 | - | 78 | 77 |
| 2010 | 79 | 77 | 75 | 73 | - | 79 | 78 |
| 2011 | 77 | 79 | 76 | 76 | - | 79 | 78 |
| 2012 | 76 | 75 | 76 | 74 | - | 76 | 76 |
| 2013/2014** | 76 | 74 | 77 | 75 | - | 78 | 77 |
| 2015 | 77 | 75 | 75 | 75 | - | 78 | 78 |
| 2016 | 77 | 78 | 77 | 81 | - | 79 | 79 |
| 2017 | 80 | 77 | 78 | 77 | - | 80 | 79 |
| 2018 | 78 | 80 | 81 | 78 | - | 78 | 78 |
| 2019 | 79 | 77 | 81 | 76 | 82 | 80 | 79 |
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