American Customer Satisfaction Index for internet travel companies U.S. 2002-2024

American Customer Satisfaction Index Scores for internet travel companies in the United States from 2002 to 2024

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Release date

April 2024

Region

United States

Survey time period

2002 to 2024

Supplementary notes

The American Customer Satisfaction Index (ACSI) scores on a 0-100 scale at the national level with 100 being the highest and best possible score. The ACSI is an economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation are 10 economic sectors, 47 industries (including e-commerce and e-business), more than 225 companies, and over 200 federal or local government services.
*The measurement for the fourth quarter of 2013 was moved to the first quarter of 2014.

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Statistics on " Online travel market worldwide "

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Industry overview

7

Online bookings

6

Market leaders

7

Booking Holdings

4

Expedia Group

4

Airbnb

4

Trip.com Group

4

Tripadvisor

5

Further related statistics

19
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interest

Starter Account

For single users
$199 USD
per month, billed annually 1
  • Free Statistics
  • Premium Statistics

Professional Account

For teams up to 5 people
$959 USD
per month, billed annually 1
  • Free + Premium Statistics
  • Reports
  • Market Insights

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

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