The company has grown to become the world’s leading online travel agency. In 2018, Expedia Inc. generated an annual global revenue of approximately 11.22 billion U.S. dollars and it is currently staffed with around 20,000 employees worldwide. Moreover, Expedia's total assets worldwide amounted to over 18 billion U.S. dollars. Additionally, the gross bookings of Expedia Inc. have steadily grown through the years, reaching almost 100 billion U.S. dollars in 2018.
The American Customer Satisfaction Score (ACSI) of Expedia Inc. was 78 in the most recently measured year - generating an equal level of consumer satisfaction as the overall internet travel website industry in the same period. During a Statista survey, Expedia Inc. also ranks first as the preferred travel agency for U.S. adults to book their next spring vacation, ahead of competitors AAA travel and Priceline.
