This statistic shows the customer service in McDonald's drive-thrus in the United States as of October 2013. During the survey, pleasant customer service was experienced in 43.8 percent of McDonald's drive-thrus.
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Customer service in McDonald's drive-thrus in the U.S. as of October 2013
Customer service in McDonald's drive-thrus in the United States as of October 2013
This statistic shows the customer service in McDonald's drive-thrus in the United States as of October 2013. During the survey, pleasant customer service was experienced in 43.8 percent of McDonald's drive-thrus.
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| Share of drive-thrus expressing the attribute | |
|---|---|
| Very friendly | 31.5% |
| Pleasant | 43.8% |
| Average | 17.4% |
| Lackadaisical/ mechanical | 6.9% |
| Rude | 0.3% |
| Share of drive-thrus expressing the attribute | |
|---|---|
| Very friendly | 31.5% |
| Pleasant | 43.8% |
| Average | 17.4% |
| Lackadaisical/ mechanical | 6.9% |
| Rude | 0.3% |
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Description
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This statistic shows the customer service in McDonald's drive-thrus in the United States as of October 2013. During the survey, pleasant customer service was experienced in 43.8 percent of McDonald's drive-thrus.
Show more- Show sources information
- Show publisher information
- Release date
- October 2013
- Region
- United States
- Survey time period
- as of October 2013
- Supplementary notes
- The source does not provide a date of survey, the date of survey given is the publication date.
More information
- Region
- United States
- Survey time period
- as of October 2013
- Supplementary notes
- The source does not provide a date of survey, the date of survey given is the publication date.
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Statistics on "Quick service restaurant brands: McDonald's"
- Overview
The most important statistics
- Leading companies worldwide in 2018, by brand value (in billion U.S. dollars)Brand value of the most valuable companies worldwide in 2018
- Brand value of the 10 most valuable fast food brands worldwide in 2018 (in million U.S. dollars)Most valuable fast food brands worldwide in 2018
- McDonald's global brand value from 2006 to 2018 (in billion U.S. dollars)McDonald's: brand value 2006-2018
- Sales of the leading chain restaurants in the United States in 2017 (in billion U.S. dollars)Sales of the leading chain restaurants in the U.S. in 2017
- Leading quick-service restaurant (QSR) chains in the United States in 2017, by systemwide sales (in billion U.S. dollars)Leading quick-service restaurant chains in the U.S. in 2017, by systemwide sales
- Leading quick-service restaurant (QSR) chains in the United States in 2017, by sales per unit (in million U.S. dollars)Leading quick-service restaurant chains in the U.S. in 2017, by sales per unit
- Leading quick service restaurant (QSR) chains in the United States in 2017, by number of units Leading quick service restaurant chains in the U.S. in 2017, by number of units
- Advertising spending
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- Advertising spending of selected restaurant chains in the United States in 2017 (in million U.S. dollars)Ad spend of selected restaurants in the U.S. 2017
- McDonald's Corporation's advertising costs from 2014 to 2017 (in million U.S. dollars)McDonald's: ad spend 2014-2017
- McDonald's Corporation advertising spending in the United States from 2009 to 2017 (in billion U.S. dollars)McDonald's: ad spend in the U.S. 2009-2017
- Consumer behavior
The most important statistics
- Share of Americans who visited McDonald's in the past 3 months in 2018, by ageShare of Americans who visited McDonald's 2018, by age
- American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2018*American customer satisfaction index: limited-service restaurants U.S. 2006-2018
- American customer satisfaction index scores of McDonald's restaurants in the United States from 2000 to 2018*American customer satisfaction index: McDonald's restaurants in the U.S. 2000-2018
- Service attributes in McDonald's drive-thrus in the United States as of October 2018Service attributes in McDonald's drive-thrus in the U.S. as of October 2018
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Statistics on the topic
Free statistics
- Brand value of the 10 most valuable fast food brands worldwide in 2018 (in million U.S. dollars)
- Leading quick-service restaurant (QSR) chains in the United States in 2017, by systemwide sales (in billion U.S. dollars)
- American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2018*
- American customer satisfaction index scores of McDonald's restaurants in the United States from 2000 to 2018*
- Service attributes in McDonald's drive-thrus in the United States as of October 2018
- Customer service in Wendy's drive-thrus in the United States as of October 2013
- Customer service in Taco Bell drive-thrus in the United States as of October 2013
- Customer service in Burger King drive-thrus in the United States as of October 2013
- Service attributes in Taco Bell drive-thrus in the United States as of October 2018
- Customer service in fast food drive-thrus in the United States as of August 2015, by daypart
- Speed of service in fast food drive-thrus in the United States as of August 2015, by daypart (in seconds)
- Order accuracy in fast food drive-thrus in the United States as of August 2015, by daypart
- Customer service in fast food drive-thrus in the United States as of August 2015, by menu category
- Drive-thrus with OCBs in selected restaurant chains in the United States as of October 2013*
- Order accuracy in fast food drive-thrus in the United States as of August 2015, by menu category
- Speed of service in fast food drive-thrus in the United States as of August 2015, by menu category (in seconds)
Premium Statistics
- Leading companies worldwide in 2018, by brand value (in billion U.S. dollars)
- McDonald's global brand value from 2006 to 2018 (in billion U.S. dollars)
- Sales of the leading chain restaurants in the United States in 2017 (in billion U.S. dollars)
- Leading quick-service restaurant (QSR) chains in the United States in 2017, by sales per unit (in million U.S. dollars)
- Leading quick service restaurant (QSR) chains in the United States in 2017, by number of units
- Largest global advertisers in 2015, by ad spending (in billion U.S. dollars)
- Advertising spending of selected restaurant chains in the United States in 2017 (in million U.S. dollars)
- McDonald's Corporation's advertising costs from 2014 to 2017 (in million U.S. dollars)
- McDonald's Corporation advertising spending in the United States from 2009 to 2017 (in billion U.S. dollars)
- Share of Americans who visited McDonald's in the past 3 months in 2018, by age
- Ranking of the main commercial catering companies in France in 2014 and 2015, by turnover (in million euros)
- Distribution of McDonald's purchases in France in 2016, by category
- Annual number of employees of McDonald's in Spain from 2008 to 2014
- Share of McDonald's customers compared to population in Germany as of 2018, by frequency of using delivery services (e.g. Pizza)
- Annual number of employees of the company McDonald's Spain from 2010 to 2014
- Volume of meat purchased by McDonald's in Spain from 2010 to 2014, by type (in metric tons)
- Forecast of EBITDA of McDonald's Corp for 2018 and 2019 (in million U.S. dollars)
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