Customer satisfaction at in McDonald's drive thrus in the U.S. by service type 2020
A quick service restaurant drive thru is where a customer can place their order, pay and be served all while remaining in their vehicle. This typically takes place through speakers and windows, allowing for speedier customer service. In 2020, 85 percent of respondents in the U.S. were highly or somewhat satisfied with the quality of menu items ordered and the speed of service at McDonald's drive thrus. Meanwhile, the service that respondents were least satisfied with was cleanliness and sanitation, with 81 percent being highly or somewhat satisfied.
