Service attributes in McDonald's drive-thrus in the U.S. as of October 2018
Service attributes in McDonald's drive-thrus in the United States as of October 2018
This statistic shows the service attributes in McDonald's drive-thrus in the United States as of October 2018. During the survey, an employee said "thank you" while serving a customer in 89.6 percent of McDonald's drive-thrus.
Service attributes in McDonald's drive-thrus in the United States as of October 2018
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| Share of drive-thrus expressing the attribute | |
|---|---|
| Thank you | 89.6% |
| Eye contact | 85.3% |
| Pleasant demeanor | 76.1% |
| Smile | 73.6% |
| Please | 41.7% |
Source
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Statistics on "Quick service restaurant brands: McDonald's"
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