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Service attributes in McDonald's drive-thrus in the U.S. as of October 2018
Service attributes in McDonald's drive-thrus in the U.S. as of October 2018
Service attributes in McDonald's drive-thrus in the United States as of October 2018
This statistic shows the service attributes in McDonald's drive-thrus in the United States as of October 2018. During the survey, an employee said "thank you" while serving a customer in 89.6 percent of McDonald's drive-thrus.
Service attributes in McDonald's drive-thrus in the United States as of October 2018
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| Share of drive-thrus expressing the attribute | |
|---|---|
| Thank you | 89.6% |
| Eye contact | 85.3% |
| Pleasant demeanor | 76.1% |
| Smile | 73.6% |
| Please | 41.7% |
| Share of drive-thrus expressing the attribute | |
|---|---|
| Thank you | 89.6% |
| Eye contact | 85.3% |
| Pleasant demeanor | 76.1% |
| Smile | 73.6% |
| Please | 41.7% |
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This statistic shows the service attributes in McDonald's drive-thrus in the United States as of October 2018. During the survey, an employee said "thank you" while serving a customer in 89.6 percent of McDonald's drive-thrus.
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- Release date
- October 2018
- Region
- United States
- Survey time period
- as of October 2018
- Method of interview
- Face-to-face interview
Source
- Show sources information
- Show publisher information
- Release date
- October 2018
More information
- Region
- United States
- Survey time period
- as of October 2018
- Method of interview
- Face-to-face interview
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- McDonald's
- Quick service restaurant brands: McDonald's
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- Sales of the leading chain restaurants in the United States in 2017 (in billion U.S. dollars)
- Leading quick-service restaurant (QSR) chains in the United States in 2017, by systemwide sales (in billion U.S. dollars)
- Leading quick-service restaurant (QSR) chains in the United States in 2017, by sales per unit (in million U.S. dollars)
- Leading quick service restaurant (QSR) chains in the United States in 2017, by number of units
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- Advertising spending of McDonald's in Brazil in 1st half of 2016 and 2017 (in million Brazilian reals)
- Share of Americans who visited McDonald's in the past 3 months in 2018, by age
- American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2018*
- American customer satisfaction index scores of McDonald's restaurants in the United States from 2000 to 2018*
- Service attributes in McDonald's drive-thrus in the United States as of October 2018
- Frequency of eating at McDonald's among millennials in Germany in 2018, compared to the population
- Share of consumers who eat McDonald's in an average six months across Australia as at March 2018, by generation
- Customer service in McDonald's drive-thrus in the United States as of October 2013
- Service attributes in Taco Bell drive-thrus in the United States as of October 2018
- Customer service in Burger King drive-thrus in the United States as of October 2013
- Customer service in Taco Bell drive-thrus in the United States as of October 2013
- Drive-thrus with OCBs in selected restaurant chains in the United States as of October 2013*
- Customer service in Wendy's drive-thrus in the United States as of October 2013
- Order accuracy in fast food drive-thrus in the United States as of August 2015, by menu category
- Speed of service in fast food drive-thrus in the United States as of August 2015, by menu category (in seconds)
- Customer service in fast food drive-thrus in the United States as of August 2015, by menu category
- Customer service in fast food drive-thrus in the United States as of August 2015, by daypart
- Order accuracy in fast food drive-thrus in the United States as of August 2015, by daypart
- Speed of service in fast food drive-thrus in the United States as of August 2015, by daypart (in seconds)
- Quarterly revenue of McDonald's Corporation worldwide from 2012 to 2018 (in billion U.S. dollars)
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