This statistic shows the service attributes in McDonald's drive-thrus in the United States as of July 2017. During the survey, an employee said "thank you" while serving a customer in 83.2 percent of McDonald's drive-thrus.
Service attributes in McDonald's drive-thrus in the United States as of July 2017
This statistic shows the service attributes in McDonald's drive-thrus in the United States as of July 2017. During the survey, an employee said "thank you" while serving a customer in 83.2 percent of McDonald's drive-thrus.
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| Share of drive-thrus expressing the attribute | |
|---|---|
| Thank you | 83.2% |
| Eye contact | 82.1% |
| Pleasant demeanor | 79.3% |
| Smile | 67% |
| Please | 34.6% |
| None of the above | 1.7% |
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