Service attributes in McDonald's drive-thrus in the United States as of July 2017

Service attributes in McDonald's drive-thrus in the U.S. as of July 2017 This statistic shows the service attributes in McDonald's drive-thrus in the United States as of July 2017. During the survey, an employee said "thank you" while serving a customer in 83.2 percent of McDonald's drive-thrus.
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Share of drive-thrus
expressing the attribute
Thank you83.2%
Eye contact82.1%
Pleasant demeanor79.3%
Smile67%
Please34.6%
None of the above1.7%
Share of drive-thrus
expressing the attribute
Thank you83.2%
Eye contact82.1%
Pleasant demeanor79.3%
Smile67%
Please34.6%
None of the above1.7%
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Description Source More information
This statistic shows the service attributes in McDonald's drive-thrus in the United States as of July 2017. During the survey, an employee said "thank you" while serving a customer in 83.2 percent of McDonald's drive-thrus.
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Release date
October 2017
Region
United States
Survey time period
June 1 to July 30, 2017
Special properties
179 visits by researchers
Method of interview
Face-to-face interview

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