Service attributes in McDonald's drive-thrus in the U.S. as of October 2018

Service attributes in McDonald's drive-thrus in the United States as of October 2018

Service attributes in McDonald's drive-thrus in the U.S. as of October 2018 This statistic shows the service attributes in McDonald's drive-thrus in the United States as of October 2018. During the survey, an employee said "thank you" while serving a customer in 89.6 percent of McDonald's drive-thrus.
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Service attributes in McDonald's drive-thrus in the United States as of October 2018

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Share of drive-thrus
expressing the attribute
Thank you89.6%
Eye contact85.3%
Pleasant demeanor76.1%
Smile73.6%
Please41.7%
Share of drive-thrus
expressing the attribute
Thank you89.6%
Eye contact85.3%
Pleasant demeanor76.1%
Smile73.6%
Please41.7%
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This statistic shows the service attributes in McDonald's drive-thrus in the United States as of October 2018. During the survey, an employee said "thank you" while serving a customer in 89.6 percent of McDonald's drive-thrus.
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Release date
October 2018
Region
United States
Survey time period
as of October 2018
Method of interview
Face-to-face interview
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