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Service attributes in McDonald's drive-thrus in the U.S. as of October 2018
Service attributes in McDonald's drive-thrus in the U.S. as of October 2018
Service attributes in McDonald's drive-thrus in the United States as of October 2018
by S. Lock,
last edited
Oct 30, 2018
This statistic shows the service attributes in McDonald's drive-thrus in the United States as of October 2018. During the survey, an employee said "thank you" while serving a customer in 89.6 percent of McDonald's drive-thrus.
Service attributes in McDonald's drive-thrus in the United States as of October 2018
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| Share of drive-thrus expressing the attribute | |
|---|---|
| Thank you | 89.6% |
| Eye contact | 85.3% |
| Pleasant demeanor | 76.1% |
| Smile | 73.6% |
| Please | 41.7% |
| Share of drive-thrus expressing the attribute | |
|---|---|
| Thank you | 89.6% |
| Eye contact | 85.3% |
| Pleasant demeanor | 76.1% |
| Smile | 73.6% |
| Please | 41.7% |
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by S. Lock,
last edited
Oct 30, 2018
This statistic shows the service attributes in McDonald's drive-thrus in the United States as of October 2018. During the survey, an employee said "thank you" while serving a customer in 89.6 percent of McDonald's drive-thrus.
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- Release date
- October 2018
- Region
- United States
- Survey time period
- as of October 2018
- Method of interview
- Face-to-face interview
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- Show sources information
- Show publisher information
- Release date
- October 2018
More information
- Region
- United States
- Survey time period
- as of October 2018
- Method of interview
- Face-to-face interview
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Statistics on "Quick service restaurant brands: McDonald's"
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- Leading companies worldwide in 2019, by brand value (in billion U.S. dollars)Brand value of the most valuable companies worldwide in 2019
- Brand value of the 10 most valuable fast food brands worldwide in 2019 (in million U.S. dollars)Most valuable fast food brands worldwide in 2019
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- Leading chain restaurants in the United States in 2018, by sales (in billion U.S. dollars)Sales of the leading chain restaurants in the U.S. in 2018
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- Leading quick-service restaurant (QSR) chains in the United States in 2018, by sales per unit (in million U.S. dollars)Leading quick-service restaurant chains in the U.S. in 2018, by sales per unit
- Leading quick service restaurant (QSR) chains in the United States in 2018, by number of units Leading quick service restaurant chains in the U.S. in 2018, by number of units
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- Share of Americans who visited McDonald's in the past 3 months in 2018, by ageShare of Americans who visited McDonald's 2018, by age
- American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2019*American customer satisfaction index: limited-service restaurants U.S. 2006-2019
- American customer satisfaction index scores of McDonald's restaurants in the United States from 2000 to 2019*American customer satisfaction index: McDonald's restaurants in the U.S. 2000-2019
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Statistics
- Service attributes in Taco Bell drive-thrus in the U.S. as of October 2018
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- Drive-thrus with OCBs in selected U.S. restaurant chains as of October 2013
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- Gender distribution of McDonald's Spain's staff as of 2014, by position
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- Employees of McDonald's Spain 2010-2014, by type of contract
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Studies
- McDonald's
- Quick service restaurant brands: McDonald's
- McDonald's Form 10-K 2018
- McDonald's Annual Report 2017
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- McDonald's Annual Report 2014
- McDonald's Annual Report 2015
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Statistics on "Quick service restaurant brands: McDonald's"
- Leading companies worldwide in 2019, by brand value (in billion U.S. dollars)
- Brand value of the 10 most valuable fast food brands worldwide in 2019 (in million U.S. dollars)
- McDonald's global brand value from 2006 to 2019 (in billion U.S. dollars)
- Leading chain restaurants in the United States in 2018, by sales (in billion U.S. dollars)
- Leading quick-service restaurant (QSR) chains in the United States in 2018, by systemwide sales (in billion U.S. dollars)
- Leading quick-service restaurant (QSR) chains in the United States in 2018, by sales per unit (in million U.S. dollars)
- Leading quick service restaurant (QSR) chains in the United States in 2018, by number of units
- Advertising spending of selected restaurant chains in the United States in 2017 (in million U.S. dollars)
- McDonald's Corporation's advertising costs from 2014 to 2018 (in million U.S. dollars)
- McDonald's Corporation advertising spending in the United States from 2009 to 2018 (in billion U.S. dollars)
- Advertising spending of McDonald's in Brazil in 2017 and 2018 (in million Brazilian reals)
- Share of Americans who visited McDonald's in the past 3 months in 2018, by age
- American customer satisfaction index scores for limited-service restaurant chains in the United States from 2006 to 2019*
- American customer satisfaction index scores of McDonald's restaurants in the United States from 2000 to 2019*
- Service attributes in McDonald's drive-thrus in the United States as of October 2018
- Frequency of eating at McDonald's among millennials in Germany in 2018, compared to the population
- Share of consumers who eat McDonald's in an average six months across Australia as at March 2018, by generation
- Service attributes in Taco Bell drive-thrus in the United States as of October 2018
- Customer service in McDonald's drive-thrus in the United States as of October 2013
- Customer service in Wendy's drive-thrus in the United States as of October 2013
- Customer service in Burger King drive-thrus in the United States as of October 2013
- Customer service in Taco Bell drive-thrus in the United States as of October 2013
- Drive-thrus with OCBs in selected restaurant chains in the United States as of October 2013*
- Order accuracy in fast food drive-thrus in the United States as of August 2015, by daypart
- Speed of service in fast food drive-thrus in the United States as of August 2015, by menu category (in seconds)
- Customer service in fast food drive-thrus in the United States as of August 2015, by daypart
- Customer service in fast food drive-thrus in the United States as of August 2015, by menu category
- Order accuracy in fast food drive-thrus in the United States as of August 2015, by menu category
- Speed of service in fast food drive-thrus in the United States as of August 2015, by daypart (in seconds)
- Gender distribution of McDonald's Spain's employees as of December 31, 2014, by position
- Expenses of the company McDonald's Spain in 2014, by type (in thousand euros)
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- Most important attributes of the click-and-collect experience to consumers in the United States in 2016
- Most important customer service attributes among Chinese consumers in 2012
- Share of people who state McDonald’s is their most frequented quick service restaurant in the United States as of April 2016, by ethnicity
- Annual revenue of McDonald's operated by Westlife in India from FY 2013 to FY 2017 (in billion Indian rupees)
- Total sales by McDonald's group in France from 2013 to 2016 (in billion euros excl. VAT)
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