This statistic presents results of clients assesment with regards to various aspects of services provided by their current bank in United Kingdom. The importance of many factors was rated generally high on 10-point scale, with at least 6 categories scoring higher than 8 points: between 'competitive pricing' and 'speedy and efficient service' scoring 8 points to 'clear and transparent' scoring highest mark of 8.2 points. Appropriate recommendations were rated relatively low, at 6.2 points.
Client assessment of importance of banking services in 2014, United Kingdom
(UK)
Customers rated importance of various services provided in banking, answering the question: ‘How important are the following factors to you when selecting a current account provider, and how well does your current provider deliver against these factors?’ by assigning a number out of 10. * The bars show the ‘average’ score across the UK survey base.
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Accenture. (July 9, 2014). Client assessment of importance of banking services in 2014, United Kingdom (UK) [Graph]. In Statista. Retrieved September 19, 2024, from https://www.statista.com/statistics/318734/uk-bank-services-importance/
Accenture. "Client assessment of importance of banking services in 2014, United Kingdom (UK)." Chart. July 9, 2014. Statista. Accessed September 19, 2024. https://www.statista.com/statistics/318734/uk-bank-services-importance/
Accenture. (2014). Client assessment of importance of banking services in 2014, United Kingdom (UK). Statista. Statista Inc.. Accessed: September 19, 2024. https://www.statista.com/statistics/318734/uk-bank-services-importance/
Accenture. "Client Assessment of Importance of Banking Services in 2014, United Kingdom (Uk)." Statista, Statista Inc., 9 Jul 2014, https://www.statista.com/statistics/318734/uk-bank-services-importance/
Accenture, Client assessment of importance of banking services in 2014, United Kingdom (UK) Statista, https://www.statista.com/statistics/318734/uk-bank-services-importance/ (last visited September 19, 2024)
Client assessment of importance of banking services in 2014, United Kingdom (UK) [Graph], Accenture, July 9, 2014. [Online]. Available: https://www.statista.com/statistics/318734/uk-bank-services-importance/