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UK banking services survey: client opinion on importance of various banking services

Client assessment of importance of banking services in 2014, United Kingdom

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Source

Release date

July 2014

Region

United Kingdom

Survey time period

March 2014

Number of respondents

3,604 respondents

Age group

18 years and older

Special properties

Current account holders

Method of interview

Online survey

Supplementary notes

Customers rated importance of various services provided in banking, answering the question: ‘How important are the following factors to you when selecting a current account provider, and how well does your current provider deliver against these factors?’ by assigning a number out of 10.
* The bars show the ‘average’ score across the UK survey base.

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