Primary industries of contact centers worldwide 2016

Which industry segment does your company serve?

Primary industries of contact centers worldwide 2016 This statistic shows the most common primary industries served by contact centers worldwide as of December 2016. During the survey, 16 percent of contact center industry leaders said their organization's primary industry was insurance.
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Which industry segment does your company serve?

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Share of respondents
Insurance16%
Banking and security13%
Travel, hospitality and leisure10%
Public sector9%
Retail and distribution9%
Telecommunications7%
Health care providers7%
Technology6%
Power and utilties5%
Health plans5%
Consumer products4%
Life sciences3%
Asset management and real estate2%
Process and industrial products1%
Automotive1%
Media and entertainment1%
Oil and gas/mining1%
Share of respondents
Insurance16%
Banking and security13%
Travel, hospitality and leisure10%
Public sector9%
Retail and distribution9%
Telecommunications7%
Health care providers7%
Technology6%
Power and utilties5%
Health plans5%
Consumer products4%
Life sciences3%
Asset management and real estate2%
Process and industrial products1%
Automotive1%
Media and entertainment1%
Oil and gas/mining1%
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This statistic shows the most common primary industries served by contact centers worldwide as of December 2016. During the survey, 16 percent of contact center industry leaders said their organization's primary industry was insurance.
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