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Primary industries of contact centers worldwide 2016 This statistic shows the most common primary industries served by contact centers worldwide as of December 2016. During the survey, 16 percent of contact center industry leaders said their organization's primary industry was insurance.
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Share of respondents
Insurance16%
Banking and security13%
Travel, hospitality and leisure10%
Public sector9%
Retail and distribution9%
Telecommunications7%
Health care providers7%
Technology6%
Power and utilties5%
Health plans5%
Consumer products4%
Life sciences3%
Asset management and real estate2%
Process and industrial products1%
Automotive1%
Media and entertainment1%
Oil and gas/mining1%
Share of respondents
Insurance16%
Banking and security13%
Travel, hospitality and leisure10%
Public sector9%
Retail and distribution9%
Telecommunications7%
Health care providers7%
Technology6%
Power and utilties5%
Health plans5%
Consumer products4%
Life sciences3%
Asset management and real estate2%
Process and industrial products1%
Automotive1%
Media and entertainment1%
Oil and gas/mining1%
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Description Source More information
This statistic shows the most common primary industries served by contact centers worldwide as of December 2016. During the survey, 16 percent of contact center industry leaders said their organization's primary industry was insurance.
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Release date
June 2017
Region
Worldwide
Survey time period
November to December 2016
Number of respondents
450 respondents
Special properties
contact center executives
Supplementary notes
The source does not specify a type of survey or age of the respondents.

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