Primary industries of contact centers worldwide 2016
Which industry segment does your company serve?
This statistic shows the most common primary industries served by contact centers worldwide as of December 2016. During the survey, 16 percent of contact center industry leaders said their organization's primary industry was insurance.
Which industry segment does your company serve?
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| Share of respondents | |
|---|---|
| Insurance | 16% |
| Banking and security | 13% |
| Travel, hospitality and leisure | 10% |
| Public sector | 9% |
| Retail and distribution | 9% |
| Telecommunications | 7% |
| Health care providers | 7% |
| Technology | 6% |
| Power and utilties | 5% |
| Health plans | 5% |
| Consumer products | 4% |
| Life sciences | 3% |
| Asset management and real estate | 2% |
| Process and industrial products | 1% |
| Automotive | 1% |
| Media and entertainment | 1% |
| Oil and gas/mining | 1% |
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