Overall satisfaction with mobile phone services in the United Kingdom (UK) in 2017

This statistic shows a distribution of the overall satisfaction with mobile phone services in the United Kingdom (UK) in 2017. As of February 2017, 55 percent of respondents were very satisfied with the services of their mobile phone providers.
Mobile phone providers in Europe have been experiencing an increase in the average revenue per user (ARPU) in terms of mobile data, however, they have also been experiencing a decreasing ARPU in terms of mobile voice services. Mobile phone providers must stay competitive in regards to their overall mobile phone services in order to stay in the market.

Thinking about your mobile phone service only, how satisfied are you with the overall service provided?

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Release date

April 2017


United Kingdom

Survey time period

January 3rd, 2017 to February 28th, 2017

Number of respondents

2,518 respondents

Age group

16 years and older

Special properties

Those who personally use a mobile phone

Method of interview

Face-to-face interview

Supplementary notes

The source adds the following information: "Data is tested at the 95% confidence level."
This question was phrased by the source as follows: "Thinking about your mobile phone service only, please use this card to say how satisfied you are with (MAIN SUPPLIER) for each of the following... The overall service provided by the MAIN SUPPLIER."

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