- Finance, Insurance & Real Estate›
- Banks & Financial Services›
Likelihood of customer loyalty to primary retail bank in Europe 2016
Likelihood of customer loyalty to primary retail bank in Europe 2016
Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016
This statistic provides information on the share of retail bank customers, who are likely to stay with their primary bank in the next six months, listed for Western and Central European countries as of 2016. Nearly 61 percent of Western European clients expressed their wish to stay with their primary bank. In Central Europe, this share was lower, at just over 56 percent.
Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016
Loading statistic...
| Unlikely to stay | Likely to stay | |
|---|---|---|
| Western Europe | 6.8 | 60.9 |
| Central Europe | 7.6 | 56.2 |
| Unlikely to stay | Likely to stay | |
|---|---|---|
| Western Europe | 6.8 | 60.9 |
| Central Europe | 7.6 | 56.2 |
© Statista 2019
About this statistic
Show source
Download
Settings
Share
Download started
Please be patient - this may take a moment
Please be patient - this may take a moment
Description
Source
More information
This statistic provides information on the share of retail bank customers, who are likely to stay with their primary bank in the next six months, listed for Western and Central European countries as of 2016. Nearly 61 percent of Western European clients expressed their wish to stay with their primary bank. In Central Europe, this share was lower, at just over 56 percent.
Show more- Show sources information
- Show publisher information
- Release date
- April 2016
- Region
- Europe
- Survey time period
- 2016
- Number of respondents
- 16,000 respondents
- Special properties
- retail banking customers from 32 countries
- Supplementary notes
-
Figures related to percentages of customers willing to stay with the primary bank, within all separate experience level brackets.
Source
- Show sources information
- Show publisher information
- Release date
- April 2016
More information
- Region
- Europe
- Survey time period
- 2016
- Number of respondents
- 16,000 respondents
- Special properties
- retail banking customers from 32 countries
- Supplementary notes
-
Figures related to percentages of customers willing to stay with the primary bank, within all separate experience level brackets.
Other statistics on the topic
Current account holder satisfaction levels for UK-operating banks in 2018
Selected European countries ranked by retail banking customer satisfaction 2016
Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
Current bank account switching numbers in the United Kingdom (UK) 2016-2018
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Basic Account
Get to know the platform
You only have access to basic statistics.
Premium Account
Your perfect start with Statista
- Instant access to 1m statistics
- Download in XLS, PDF & PNG format
- Detailed references
$49 / Month *
Corporate Account
Full access
Corporate solution including all features.
* All products require an annual contract.
Prices do not include sales tax.
Prices do not include sales tax.
Leading companies trust Statista:
Related Studies: Available to Download in PDF or PPTX Format
All Information
in one Presentation
Bank customer retention in the United Kingdom (UK)
- 65 page/s
- English
- pptx
- Detailed references
Everything On "Bank customer retention in the United Kingdom (UK)" in One Document: Edited and Divided into Handy Chapters. Including Detailed References.
I think of Statista as Google for researchers. Statista provides you with the information you search for right away.Dr. Horst Stipp
EVP, Research & Innovation, Advertising Research Foundation
Statistics on "Bank customer retention in the United Kingdom (UK)"
- Bank client overall experience
The most important statistics
- Factors influencing customers' choice of bank in Western and Central Europe as of 2014Reasons for choosing a bank among customers in Western and Central Europe 2014
- Share of retail bank customers with positive banking experience in selected European countries as of 2016Selected European countries ranked by retail banking customer satisfaction 2016
- Retail banking experience of Millennial (Generation Y) customers in Western and Central Europe from 2015 to 2016Millennial bank customers experience in Western and Central Europe 2015-2016
- Client assessment of performance of banking services in the United Kingdom (UK) in 2014UK banking services survey: client assessment of various services offered by banks
- Client satisfaction with current bank in the United Kingdom (UK) from 2011 to 2014Survey: client satisfaction with current bank in the United Kingdom (UK) 2011-2014
- Bank client generalized sentiments towards their banks in United Kingdom (UK) between 2011 and 2014Banking services survey: client sentiments towards their banks in the UK
- Bank customers connectedness with bank in the United Kingdom (UK) in 2014Bank customer connectedness levels in the United Kingdom (UK) as of 2014
- Bank account switching
The most important statistics
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018Current bank account switching numbers in the United Kingdom (UK) 2016-2018
- Annual number of customers switching their current bank account provider in the United Kingdom (UK) from 2012 to 2018 (in millions)Yearly current bank account switching numbers in the United Kingdom (UK) 2012-2018
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014Percentage of bank clients' switched main current bank account in the UK 2011-2014
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014UK banking: customer switching intentions 2013-2014
- Percentage of consumers who would switch service provider after one incidence of bad customer service in the United Kingdom (UK) in 2013, by organisation typeConsumers switching service provider after bad customer service in the UK 2013
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014 UK banking: customer switching intentions if all banks charged fees in 2013-2014
- Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016Likelihood of customer loyalty to primary retail bank in Europe 2016
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018Current account switches of United Kingdom (UK) banks Q3 2018, by gain or loss
- Customer satisfaction score
The most important statistics
- Customer loyalty score to their primary retail bank in the United Kingdom (UK) in 2014Loyalty score of retail bank according to clients in the UK in 2014
- Leading high street banks and savings brands ranked by BrandIndex Index score in the United Kingdom (UK) from July 2017 to June 2018Leading high street banks and savings brands ranked by BrandIndex in the UK 2018
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018Current account holder satisfaction levels for UK-operating banks in 2018
- Leading banks in the United Kingdom (UK) in 2014, ranked by credit card holder satisfactionLeading banks by credit card holder satisfaction in the UK 2014
- Leading banks in the United Kingdom (UK) in 2014, by satisfaction levels of savings account holdersLeading banks according to saving account holders satisfaction level in the UK 2014
- Customer complaints
The most important statistics
- Share of bank clients who complained to the main current bank account provider in the United Kingdom (UK) between 2011 and 2014Share of UK bank clients complained to main current bank account provider 2011-2014
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)Banking products related complaints in the United Kingdom (UK) H1 2010-H1 2018
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaintBanking products related complaints in the United Kingdom (UK) H1 2018, by cause
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by companyCustomer complaints against banking services in the UK in H1 2018, by company
- Share of new complaints to the Financial Ombudsman regarding banking services and products in the United Kingdom (UK) from 2009/10 to 2017/18New complaints regarding banking products in the UK 2009/10-2017/18
- Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*Number of complaints regarding UK leading banks Q2 2017
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focusBanking and credit issues complaints in the UK 2016/17-2017/18, by focus
Discover Statista
Need help with using Statista for your research?
Tutorials and first steps
Further Content: Statistics, Studies, and Topic Pages
Statistics
- Retail banking: customer experience index in Central and Eastern Europe 2016
- Customer retention due to social media banking in Europe 2014
- Retail banking: customer experience index in Western Europe 2016
- Main bank among customers in the Netherlands 2017
- Number of consumer complaints on retail banking services as of July 22, 2013, by type
- UK: loyal vs. adventurous shopping style 2016
- Consumer complaints regarding retail banking services as of July 22, 2013, by type
- Total assets of Banco Santander 2001-2017
- Bank branch numbers reduction in European countries 2012-2013
- Regional distribution of European banks headcount reduction 2008-2013
- Assets of retail banking and wealth management clients of HSBC 2014-2015, by region
- UK survey: client opinion on new ways of banking suggested in 2014
- Main locations of employees of Banco Santander 2014
- Interest rates on retail bank deposits in Europe 2014, by country
- Gap between best & worst performing European banks 2015, by customer income & profit
- Loyalty: one attribute that would encourage you to switch brands in MEA 2013
- Frequency of redeeming loyalty card points in the United Kingdom (UK) 2013
- Positive factors when eating out according to consumers Australia 2016
- Retail trade of motor vehicle parts revenue in the United Kingdom 2011-2023
- Idaho - Wholesale and retail trade establishments 2000-2008
Studies
- Royal Bank of Canada
- Retail banking and innovative financial solutions (Fintech) awareness in the United States...
- Barclays Group in the United Kingdom
- Banking in Poland
- Banking industry in the Benelux
- Swedish financial sector
- Banking sector and credit lines in France
- Leading banks in the United Kingdom (UK)
- Bank customer retention in the United Kingdom (UK)
- Prudential Plc - Annual Report 2017
- Bank Barometer 2019
- Investors in Benelux
- World Retail Banking Report 2018
- Roaring to life: Growth and innovation in African retail banking 2018
- Statistics on Payment and Securities Trading, Clearing and Settlement in Germany 2013-2017
Statistics on "Bank customer retention in the United Kingdom (UK)"
- Factors influencing customers' choice of bank in Western and Central Europe as of 2014
- Share of retail bank customers with positive banking experience in selected European countries as of 2016
- Retail banking experience of Millennial (Generation Y) customers in Western and Central Europe from 2015 to 2016
- Client assessment of performance of banking services in the United Kingdom (UK) in 2014
- Client satisfaction with current bank in the United Kingdom (UK) from 2011 to 2014
- Bank client generalized sentiments towards their banks in United Kingdom (UK) between 2011 and 2014
- Bank customers connectedness with bank in the United Kingdom (UK) in 2014
- Number of customers switching their current bank account providers in the United Kingdom (UK) from January 2016 to December 2018
- Annual number of customers switching their current bank account provider in the United Kingdom (UK) from 2012 to 2018 (in millions)
- Share of bank clients who switched main current bank account in the United Kingdom (UK) between 2011 and 2014
- Customers intending to switch their current bank in the United Kingdom (UK), as of May 2014
- Percentage of consumers who would switch service provider after one incidence of bad customer service in the United Kingdom (UK) in 2013, by organisation type
- Likelihood of switching current bank account if all banks charged fees in the United Kingdom (UK) from 2013 to 2014
- Likelihood of customers staying with primary retail bank for Western and Central European countries as of 2016
- Number of current account customers gained and lost by leading banks in the United Kingdom (UK) via "current account switch service" (CASS) in the 3rd quarter 2018
- If you were to switch banks, would you consider a bank with no branch locations?
- Customer loyalty score to their primary retail bank in the United Kingdom (UK) in 2014
- Leading high street banks and savings brands ranked by BrandIndex Index score in the United Kingdom (UK) from July 2017 to June 2018
- Banks operating in the United Kingdom (UK) ranked by current account customer satisfaction as of September 2018
- Leading banks in the United Kingdom (UK) in 2014, ranked by credit card holder satisfaction
- Leading banks in the United Kingdom (UK) in 2014, by satisfaction levels of savings account holders
- Share of bank clients who complained to the main current bank account provider in the United Kingdom (UK) between 2011 and 2014
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by company
- Share of new complaints to the Financial Ombudsman regarding banking services and products in the United Kingdom (UK) from 2009/10 to 2017/18
- Number of complaints to the Financial Ombudsman regarding the United Kingdom (UK) leading banks as of the second quarter of 2017*
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focus
- Retail banking customer experience index level for selected Central and Eastern European countries as of 2016 (in index points)
- Impact of social media banking on customer retention in Western and Central Europe as of 2014
- Retail banking customer experience index level for selected Western European countries as of 2016 (in index points)
- Which bank do you consider to be your main bank?
- Number of consumer complaints on retail banking services from July 21, 2011 to July 22, 2013, by type
- Predominant shopping styles among customers in the United Kingdom (UK) in 2016
- Distribution of consumer complaints regarding retail banking services in the United States from July 21, 2011 to July 22, 2013, by type
- Total assets of Banco Santander from 2001 to 2017 (in billion euros)
- Decline in number of bank branches in selected European countries between 2012 and 2013
- European banks headcount reduction rates between 2008 and 2013, by country or region
- Total assets of retail banking and wealth management clients of HSBC from 2014 to 2015, by region (in billion U.S. dollars)
- Client opinion on the new ways of banking in the United Kingdom (UK) as of 2014
- Worldwide employee numbers of Banco Santander in 2014, by location
- Average interest rate on retail euro-denominated bank deposits for the period of 1-2 years in selected countries in Europe as of June 2014
- Customer income and profit gap between best performing and worst performing retail banks in Europe as of 2015 (in euros)
- Attribute that would encourage you most to switch brands, service providers and/or retailers in the Middle East/Africa in 2013
- When it comes to redeeming points from loyalty programmes, how often do you do this?
- Positive factors when eating out according to consumers in Australia as of August 2016
- Retail trade of motor vehicle parts revenue in the United Kingdom from 2011 to 2023 (in million U.S. Dollars)
- Number of wholesale and retail trade establishments in Idaho from 2000 to 2008
Statista Accounts:
Access All Statistics. Starting from $588 / Year
Related topics
About Statista
Statista offers dossiers and reports on over 170 industries. With Statista you are always able to make informed decisions and boost your work efficiency.
Internet & Telecommunications
- Social Media
- E-Commerce
- Online Video & Entertainment
- Advertising & Marketing
Consumer Goods & FMCG
- Alcoholic Beverages
- Cleaning Products
- Cosmetics & Personal Care
- Food & Nutrition
Retail & Trade
- Health & Hygiene
- International Trade
- Shopping Behavior
- Sports & Leisure
Travel, Tourism & Hospitality
- Business Travel
- Leisure Travel
- Accomodation
- Restaurants
Society
- Demographics
- Economy
- Education & Science
- Politics & Government
Transportation & Logistics
- Aviation
- Rail Transport
- Vehicles & Road Traffic
- Water Transport
Please log in to access our additional functions
Register in seconds and access exclusive features.
Basic Account
|
Instant Access
Premium Account
| ||
|---|---|---|---|
Our services
Click the question mark for further information | Free |
$49 per month* | |
| Basic statistics | |||
| Premium statistics | |||
|
Graph download
| |||
| Download PDF | |||
|
Excel download
| |||
| Register | Purchase now | ||
*Duration: 12 months, billed annually, single license
Exclusive Corporate feature
This feature is limited to our corporate solutions.
Please contact us to get started with full access to dossiers, forecasts, studies and international data.
Corporate Account
We use cookies to personalize contents and ads, offer social media features, and analyze access to our website. In your browser settings you can configure or disable this, respectively, and can delete any already placed cookies. For details, please see your browser’s Help section (by pressing F1). Please see our privacy statement for details about how we use data.