Issues encountered when returning a product online in Europe in 2015

Published by Statista Research Department, Mar 3, 2015
This statistic displays the findings of a survey among customers who have returned products bought online in Europe in 2015. When asked what issues they had faced, 22 percent of the respondents stated that they found the returns policy difficult to understand.

What are some of the issues you have faced when returning a product that you purchased online?

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Source

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Release date

March 2015

Region

Europe

Survey time period

March 2015

Number of respondents

3,376 respondents

Special properties

Among customers who have returned products bought online. Multiple answers were possible.

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