The type of lending service for which the Financial Ombudsman received the highest number of complaints in the United Kingdom in 2021/2022 was consumer finance linked to goods and services. Meanwhile, there were relatively few complaints regarding business lending or consumer credit services.
Number of complaints regarding credit and loans in the United Kingdom (UK) in 2021/2022, by type of loan
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Statistics on Personal debt in the United Kingdom
Debt overview
5
- Premium Statistic Total value of household debt in the UK 2000-2021
- Premium Statistic Household debt to income ratio in the UK 2000-2022
- Premium Statistic Value of debt per adult in the United Kingdom 2010-2021
- Premium Statistic Average personal unsecured debt amount in the UK 2021, by type
- Premium Statistic Buy now, pay later (BNPL) monthly debt in the UK 2022, by age group
Lending overview
5
- Basic Statistic Gross new consumer lending in the United Kingdom (UK) 2007-2022
- Basic Statistic Gross new consumer lending in the United Kingdom (UK) 2007-2022, by type
- Basic Statistic Outstanding amounts of lending to individuals in the UK 2007-2022, by loan type
- Premium Statistic Share of adults with a personal loan UK 2020, by amount
- Basic Statistic Number of complaints about credit and loans in the UK 2021/2022, by type
Mortgage debt
4
- Basic Statistic Total repayments of loans secured on dwelling in the United Kingdom (UK) 2012-2022
- Premium Statistic Secured lending lump sum repayments in the UK 2012-2022
- Basic Statistic Secured lending regular repayments in the UK 2012-2022
- Premium Statistic Average value of mortgages granted in the UK Q1 2016-Q3 2022
Car loan debt
3
Credit card lending
4
- Premium Statistic Monthly number of credit card accounts in the UK 2012-2022
- Premium Statistic Quarterly gross lending on credit cards in the UK 2000-2022
- Premium Statistic Monthly value outstanding on credit cards in the UK 2018-2022
- Basic Statistic Annual growth rate of credit card lending in the UK 2010-2022
Student loan debt
3
Delinquency and insolvency
4
- Basic Statistic Loan write-offs by financial institutions in the UK 2013-2022, by currency
- Basic Statistic Personal loan write-offs by financial institutions in the UK 2017-2022, by loan type
- Premium Statistic Share of adults with personal loans making successful repayments UK 2020
- Premium Statistic Number of individual insolvencies in England and Wales 2019-2023, by type
Further related statistics
12
- Financial complaint cases resolved in the United Kingdom (UK) 2003-2021
- Consumer credit related customer complaints in the UK 2009-2021
- Customer complaints about banking and credit services in the UK 2019-2020
- Health and medical insurance customer complaints in the UK 2010-2016
- Customer complaints related to investments and pensions in the UK 2018-2019
- Financial product complaints of small businesses in the UK 2017/18-2018/19
- Complaints against the Co-operative Bank plc filed in the United Kingdom in H1 2022
- Poll: usage of bank support chat in Russia 2019
- Reasons for consumers to not consult a financial advisor in the Netherlands in 2017
- Tax contribution of UK banking sector 2014-2019
- Share of HNW individuals with art as a wealth management strategy in the U.S. 2018
- Industry revenue of “mortgage and non-mortgage loan brokers“ in Texas 2012-2024
Further Content: You might find this interesting as well
Statistics
- Financial complaint cases resolved in the United Kingdom (UK) 2003-2021
- Consumer credit related customer complaints in the UK 2009-2021
- Customer complaints about banking and credit services in the UK 2019-2020
- Health and medical insurance customer complaints in the UK 2010-2016
- Customer complaints related to investments and pensions in the UK 2018-2019
- Financial product complaints of small businesses in the UK 2017/18-2018/19
- Complaints against the Co-operative Bank plc filed in the United Kingdom in H1 2022
- Poll: usage of bank support chat in Russia 2019
- Reasons for consumers to not consult a financial advisor in the Netherlands in 2017
- Tax contribution of UK banking sector 2014-2019
- Share of HNW individuals with art as a wealth management strategy in the U.S. 2018
- Industry revenue of “mortgage and non-mortgage loan brokers“ in Texas 2012-2024
Topics

Financial Ombudsman Service. (June 30, 2022). Number of complaints regarding credit and loans in the United Kingdom (UK) in 2021/2022, by type of loan [Graph]. In Statista. Retrieved March 27, 2023, from https://www.statista.com/statistics/419002/unsecured-loans-complaints-to-ombudsman-in-uk/
Financial Ombudsman Service. "Number of complaints regarding credit and loans in the United Kingdom (UK) in 2021/2022, by type of loan." Chart. June 30, 2022. Statista. Accessed March 27, 2023. https://www.statista.com/statistics/419002/unsecured-loans-complaints-to-ombudsman-in-uk/
Financial Ombudsman Service. (2022). Number of complaints regarding credit and loans in the United Kingdom (UK) in 2021/2022, by type of loan. Statista. Statista Inc.. Accessed: March 27, 2023. https://www.statista.com/statistics/419002/unsecured-loans-complaints-to-ombudsman-in-uk/
Financial Ombudsman Service. "Number of Complaints regarding Credit and Loans in The United Kingdom (Uk) in 2021/2022, by Type of Loan." Statista, Statista Inc., 30 Jun 2022, https://www.statista.com/statistics/419002/unsecured-loans-complaints-to-ombudsman-in-uk/
Financial Ombudsman Service, Number of complaints regarding credit and loans in the United Kingdom (UK) in 2021/2022, by type of loan Statista, https://www.statista.com/statistics/419002/unsecured-loans-complaints-to-ombudsman-in-uk/ (last visited March 27, 2023)
Number of complaints regarding credit and loans in the United Kingdom (UK) in 2021/2022, by type of loan [Graph], Financial Ombudsman Service, June 30, 2022. [Online]. Available: https://www.statista.com/statistics/419002/unsecured-loans-complaints-to-ombudsman-in-uk/