Unsecured loans related customer complaints in the UK 2009-2019

This statistic illustrates the number of complaints to the Financial Ombudsman regarding the unsecured loan services and products in the United Kingdom (UK) between the financial years of 2009/2010 to 2018/2019. It can be seen that the number of complaints regarding unsecured loans fluctuated overall during the period under observation, reaching a total of more than 6.8 thousand as of 2018/2019. The largest number of complaints were found in 2012/2013, when a total of over 7.8 thousand complaints were recorded.

Number of complaints regarding unsecured loans in the United Kingdom (UK) from 2009/2010 to 2018/2019

Number of complaints
2018/196,806
2017/18 6,909
2016/17 6,425
2015/16 6,156
2014/15 6,255
2013/14 6,310
2012/13 7,809
2011/12 6,262
2010/11 5,820
2009/10 6,285
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Source

Release date

May 2019

Region

United Kingdom

Survey time period

2009/2010 to 2018/2019

Supplementary notes

Financial year ending 31st of March, respectively.
Data prior to 2017 is from previous reports.

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Statistics on "Consumer lending in the United Kingdom (UK)"

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