Customer complaints related to investments and pensions in the UK 2018-2019

Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2018 to March 2019, by main issue

by James Cherowbrier, last edited Jun 7, 2019
Customer complaints related to investments and pensions in the UK 2018-2019 This statistic illustrates the share of complaints to the Financial Ombudsman regarding investment and pension services and products in the United Kingdom (UK) in the financial year from April 2018 to March 2019. It can be seen that the largest share of complaints - 48 percent - were related to pensions at that time. A further 18 percent of complaints were with regard to packaged investment products as of 2018/2019.
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Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2018 to March 2019, by main issue

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Share of complaints
Pensions48%
Packaged investment products18%
Whole-of-life policies and savings endowments12%
Mortgage endowments7%
Stockbroking7%
Portfolio and fund management5%
Derivatives2%
Other general investment*1%
Unit-linked bonds-
Annuities-
Personal pension plans-
Share of complaints
Pensions48%
Packaged investment products18%
Whole-of-life policies and savings endowments12%
Mortgage endowments7%
Stockbroking7%
Portfolio and fund management5%
Derivatives2%
Other general investment*1%
Unit-linked bonds-
Annuities-
Personal pension plans-
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by James Cherowbrier, last edited Jun 7, 2019
This statistic illustrates the share of complaints to the Financial Ombudsman regarding investment and pension services and products in the United Kingdom (UK) in the financial year from April 2018 to March 2019. It can be seen that the largest share of complaints - 48 percent - were related to pensions at that time. A further 18 percent of complaints were with regard to packaged investment products as of 2018/2019.
Show more
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