Customer complaints about banking and credit services in the UK 2017-2018

Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2017 to March 2018, by issue of complaint

Customer complaints about banking and credit services in the UK 2017-2018 This statistic illustrates the distribution of complaints regarding banking and credit services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) in the 2017/18 financial year. It can be seen that the largest share of complaints were with regards to consumer-credit products and services, with a share of 35 percent of all complaints in banking and credit services.
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Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2017 to March 2018, by issue of complaint

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Share of complaints
Consumer-credit products and services35%
Current accounts*31%
Credit cards11%
Mortgages9%
Unsecured loans7%
Savings accounts2%
Secured loans1%
Other banking services5%
Share of complaints
Consumer-credit products and services35%
Current accounts*31%
Credit cards11%
Mortgages9%
Unsecured loans7%
Savings accounts2%
Secured loans1%
Other banking services5%
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This statistic illustrates the distribution of complaints regarding banking and credit services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) in the 2017/18 financial year. It can be seen that the largest share of complaints were with regards to consumer-credit products and services, with a share of 35 percent of all complaints in banking and credit services.
Show more
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