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Customer complaints about banking and credit services in the UK 2018-2019
Customer complaints about banking and credit services in the UK 2018-2019
Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2018 to March 2019, by issue of complaint
by James Cherowbrier,
last edited
Jun 6, 2019
This statistic illustrates the distribution of complaints regarding banking and credit services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) in the 2018/19 financial year. It can be seen that the largest share of complaints were with regards to consumer-credit products and services, with a share of 46 percent of all complaints in banking and credit services.
Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2018 to March 2019, by issue of complaint
Loading statistic...
| Share of complaints | |
|---|---|
| Consumer-credit products and services | 46% |
| Current accounts* | 27% |
| Credit cards | 9% |
| Mortgages | 7% |
| Unsecured loans | 5% |
| Savings accounts | 2% |
| Secured loans** | 1% |
| Other banking services | 4% |
| Share of complaints | |
|---|---|
| Consumer-credit products and services | 46% |
| Current accounts* | 27% |
| Credit cards | 9% |
| Mortgages | 7% |
| Unsecured loans | 5% |
| Savings accounts | 2% |
| Secured loans** | 1% |
| Other banking services | 4% |
© Statista 2019
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Source: Financial Ombudsman Service
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Description
Source
More information
by James Cherowbrier,
last edited
Jun 6, 2019
This statistic illustrates the distribution of complaints regarding banking and credit services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) in the 2018/19 financial year. It can be seen that the largest share of complaints were with regards to consumer-credit products and services, with a share of 46 percent of all complaints in banking and credit services.
- Source
- Financial Ombudsman Service
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- May 2019
- Region
- United Kingdom
- Survey time period
- April 2018 to March 2019
- Supplementary notes
-
Financial year ending 31st of March.
* Including packaged bank accounts.
** In 2018/19, less than one.
Source
- Source
- Financial Ombudsman Service
- Show further sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- May 2019
More information
- Region
- United Kingdom
- Survey time period
- April 2018 to March 2019
- Supplementary notes
-
Financial year ending 31st of March.
* Including packaged bank accounts.
** In 2018/19, less than one.
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