Customer complaints about banking and credit services in the UK 2018-2019

This statistic illustrates the distribution of complaints regarding banking and credit services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) in the 2018/19 financial year. It can be seen that the largest share of complaints were with regards to consumer-credit products and services, with a share of 46 percent of all complaints in banking and credit services.

Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2018 to March 2019, by issue of complaint

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Source

Release date

May 2019

Region

United Kingdom

Survey time period

April 2018 to March 2019

Supplementary notes

Financial year ending 31st of March.
* Including packaged bank accounts.
** In 2018/19, less than one.

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