UK: banking & credit products complaints 2020

This statistic illustrates the distribution of complaints regarding banking and credit services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) in the 2019/2020 financial year. It can be seen that the largest share of complaints were with regards to consumer-credit products and services, with a share of 44.7 percent of all complaints in banking and credit services.

Share of complaints regarding banking and credit services and products in the United Kingdom (UK) from April 2019 to March 2020, by issue of complaint

Characteristic	Share of complaints
Consumer-credit products and services	44.7%
Current accounts*	26.3%
Credit cards	10.5%
Mortgages	7.9%
Overdrafts and unsecured loans	5.2%
Savings accounts	2.6%
Other banking services	5.2%

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Release date

May 2020

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Region

United Kingdom

Survey time period

April 2019 to March 2020

Supplementary notes

Financial year ending 31st of March.
* Including packaged bank accounts.
** In 2019/20, less than one.
Figures were approximated, they might not sum up to 100.

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