Investment and pensions related customer complaints in the UK 2015-2019, by reason

Published by Statista Research Department, May 23, 2022
This statistic illustrates the distribution of complaints regarding investments and pensions related services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) from the 2015/16 financial year to the 2018/19 financial year. It can be seen that in both 2015/2016 and 2016/17 the largest share of lodged complaints were with regards to sale and advice, with a total share of 52 percent as of 2016/2017. In 2017/2018 and 2018/19, the highest share of complaints regarding investments and pensions were complaints about administration.

Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2018/2019, by main focus

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Release date

May 2019

Region

United Kingdom

Survey time period

April 2015 to March 2019

Supplementary notes

Figures for years prior to 2017/2018 were obtained from previous reports by the source.

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