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Investment and pensions related customer complaints in the UK 2015-2019, by reason
Investment and pensions related customer complaints in the UK 2015-2019, by reason
Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2018/2019, by main focus
by James Cherowbrier,
last edited
Jun 7, 2019
This statistic illustrates the distribution of complaints regarding investments and pensions related services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) from the 2015/16 financial year to the 2018/19 financial year. It can be seen that in both 2015/2016 and 2016/17 the largest share of lodged complaints were with regards to sale and advice, with a total share of 52 percent as of 2016/2017. In 2017/2018 and 2018/19, the highest share of complaints regarding investments and pensions were complaints about administration.
Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2018/2019, by main focus
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| 2015/16 | 2016/17 | 2017/18 | 2018/19 | |
|---|---|---|---|---|
| Complaints about administration | 34% | 42% | 45% | 52% |
| Complaints about sales and advice | 59% | 52% | 43% | 36% |
| Other complaints | 7% | 6% | 12% | 13% |
| 2015/16 | 2016/17 | 2017/18 | 2018/19 | |
|---|---|---|---|---|
| Complaints about administration | 34% | 42% | 45% | 52% |
| Complaints about sales and advice | 59% | 52% | 43% | 36% |
| Other complaints | 7% | 6% | 12% | 13% |
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by James Cherowbrier,
last edited
Jun 7, 2019
This statistic illustrates the distribution of complaints regarding investments and pensions related services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) from the 2015/16 financial year to the 2018/19 financial year. It can be seen that in both 2015/2016 and 2016/17 the largest share of lodged complaints were with regards to sale and advice, with a total share of 52 percent as of 2016/2017. In 2017/2018 and 2018/19, the highest share of complaints regarding investments and pensions were complaints about administration.
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- Release date
- May 2019
- Region
- United Kingdom
- Survey time period
- April 2015 to March 2019
- Supplementary notes
- Figures for years prior to 2017/2018 were obtained from previous reports by the source.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- May 2019
More information
- Region
- United Kingdom
- Survey time period
- April 2015 to March 2019
- Supplementary notes
- Figures for years prior to 2017/2018 were obtained from previous reports by the source.
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Statistics on "Financial complaints and compensation in the United Kingdom"
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Statistics on "Financial complaints and compensation in the United Kingdom"
- Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2018, by product group
- Complaints regarding financial services in the United Kingdom (UK) in the 1st half 2018, by main cause of complaint
- Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2018, by cause
- Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in millions)
- Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm type
- Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2018, by product name
- Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2018/19
- Share of costumers filing a financial complaint in the United Kingdom (UK) in from April 2017 to March 2019, by gender
- Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) from 2017 to 2018, by product*
- Number of new claims received by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- Number of decisions made by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in GBP)
- Total compensation value of claim payments by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in million GBP)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2017/18 to 2018/19, by complaint focus
- Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2018/2019
- Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2018/2019
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2018/2019
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the second half of 2018, by company
- Total number of complaints opened against AIB Group (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Total number of customer complaints opened against Bank of Ireland (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints against HSBC Bank plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints filed against Santander UK plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints regarding investment products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Share of complaints regarding the investment products in the United Kingdom (UK) as of first half of 2018, by the cause of complaint
- Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2018/2019, by main focus
- Number of complaints against investment services providers in the United Kingdom (UK) in the first half of 2018, by company
- Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2018 to March 2019, by main issue
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- Distribution of complaints regarding the insurance and pure protection services* in the United Kingdom (UK) in the 1st half 2018, by cause of complaint
- Number of complaints relating to insurance and pure protection services in the United Kingdom (UK) in the first half of 2018, by company
- Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019
- Number of new complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2018/2019
- Number of complaints to the Financial Ombudsman regarding travel insurance in the United Kingdom (UK) From 2009/2010 to 2018/2019
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