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Investment and pensions related customer complaints in the UK 2015-2018, by reason
Investment and pensions related customer complaints in the UK 2015-2018, by reason
Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2017/2018, by main focus
This statistic illustrates the distribution of complaints regarding investments and pensions related services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) from the 2015/16 financial year to the 2017/18 financial year. It can be seen that in both 2015/2016 and 2016/17 the largest share of lodged complaints were with regards to sale and advice, with a total share of 52 percent as of 2016/2017. As of 2017/2018 the highest share of complaints regarding investments and pensions were complaints about administration.
Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2017/2018, by main focus
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| 2015/16 | 2016/17 | 2017/18 | |
|---|---|---|---|
| Complaints about administration | 34% | 42% | 45% |
| Complaints about sales and advice | 59% | 52% | 43% |
| Other complaints | 7% | 6% | 12% |
| 2015/16 | 2016/17 | 2017/18 | |
|---|---|---|---|
| Complaints about administration | 34% | 42% | 45% |
| Complaints about sales and advice | 59% | 52% | 43% |
| Other complaints | 7% | 6% | 12% |
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This statistic illustrates the distribution of complaints regarding investments and pensions related services offered by financial businesses, filed with the Financial Ombudsman in the United Kingdom (UK) from the 2015/16 financial year to the 2017/18 financial year. It can be seen that in both 2015/2016 and 2016/17 the largest share of lodged complaints were with regards to sale and advice, with a total share of 52 percent as of 2016/2017. As of 2017/2018 the highest share of complaints regarding investments and pensions were complaints about administration.
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- Release date
- May 2018
- Region
- United Kingdom
- Survey time period
- April 2015 to March 2018
Source
- Show sources information
- Show publisher information
- Release date
- May 2018
More information
- Region
- United Kingdom
- Survey time period
- April 2015 to March 2018
Other statistics on the topic
Customer complaints against banking services in the UK in H1 2018, by company
Complaints opened against Nationwide Building Society products in the UK in H1 2018
Complaints against HSBC Bank filed in the United Kingdom (UK) in H1 2018
Complaints filed against Aviva Life Services UK Ltd in the United Kingdom H1 2018
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Statistics on "Financial complaints and compensation in the United Kingdom"
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- Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in millions)Financial products related complaints in the United Kingdom (UK) 2010-2018
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- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in GBP)Financial services compensation: average claim payouts in the UK 2017/18
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- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000) Complaints filed against the Bank of Scotland in the UK H1 2018
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- Number of complaints against investment services providers in the United Kingdom (UK) in the first half of 2018, by company Investment providers customer complaints in the UK H1 2018, by company
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- Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018Payment protection insurance related customer complaints in the UK 2010-2018
- Number of complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018Motor insurance related customer complaints in the UK 2010-2017
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Statistics on "Financial complaints and compensation in the United Kingdom"
- Total number of complaints regarding the financial services in the United Kingdom (UK) in the 1st half of 2018, by product group
- Complaints regarding financial services in the United Kingdom (UK) in the 1st half 2018, by main cause of complaint
- Distribution of consumer complaints regarding all categories of financial products in the United Kingdom (UK) in the 1st half 2018, by cause
- Total number of complaints regarding financial services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in millions)
- Number of financial services complaints in the United Kingdom (UK) in the first half of 2018, by firm type
- Customer complaints regarding banking and credit card products in the United Kingdom (UK) in the 1st half of 2018, by product name
- Number of complaints regarding financial services received by the Financial Ombudsman in the United Kingdom (UK) from 2007/08 to 2017/18
- Share of costumers filing a financial complaint in the United Kingdom (UK) in from April 2016 to March 2018, by gender
- Share of consumers who filed financial complaints (excluding PPI) in the United Kingdom (UK) from 2017 to 2018, by product*
- Number of new claims received by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- Number of decisions made by the financial services compensation scheme in the United Kingdom (UK) from 2013/2014 to 2017/2018, by financial instrument
- The average claim compensation value paid by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in GBP)
- Total compensation value of claim payments by financial services compensation scheme in the United Kingdom (UK) in 2017/2018, by instrument (in million GBP)
- Distribution of complaints regarding banking and credit card services in the United Kingdom (UK) in the 1st half of 2018, by cause of complaint
- Total number of complaints regarding the banking products and services* in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Share of complaints regarding banking and credit matters submitted to the Financial Ombudsman in the United Kingdom (UK) from 2016/17 to 2017/18, by complaint focus
- Number of complaints regarding current accounts in the United Kingdom (UK) From 2009/2010 to 2017/2018
- Number of complaints regarding credit cards in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of complaints regarding saving accounts in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of banking & credit cards services customer complaints in the United Kingdom (UK) in the first half of 2018, by company
- Total number of complaints opened against AIB Group (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Total number of customer complaints opened against Bank of Ireland (UK) Plc in the United Kingdom (UK) as of first half of 2018, by product type
- Number of complaints against Bank of Scotland plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints against HSBC Bank plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of customer complaints against Lloyds Bank Plc submitted to FCA in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints filed against Santander UK plc in the United Kingdom (UK) as of first half of 2018, by product type (per 1,000)
- Total number of complaints regarding investment products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Share of complaints regarding the investment products in the United Kingdom (UK) as of first half of 2018, by the cause of complaint
- Share of complaints regarding investments and pensions submitted to the Financial Ombudsman in the United Kingdom (UK) from 2015/2016 to 2017/2018, by main focus
- Number of complaints against investment services providers in the United Kingdom (UK) in the first half of 2018, by company
- Distribution of investments and pensions related customer complaints in the United Kingdom (UK) from April 2017 to March 2018, by main issue
- Total number of costumer complaints regarding home finance products and services in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Distribution of complaints regarding home finance products in the United Kingdom (UK) in the 1st half 2018, by cause of complaint
- Number of complaints relating to home financing products and services in the United Kingdom (UK) in the first half of 2018, by company
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- Total number of complaints against Nationwide Building Society opened in the United Kingdom (UK) as of first half of 2018*, by product type
- Total number of complaints regarding insurance and pure protection related products in the United Kingdom (UK) from 1st half 2010 to 1st half 2018 (in 1,000s)
- Distribution of complaints regarding the insurance and pure protection services* in the United Kingdom (UK) in the 1st half 2018, by cause of complaint
- Number of complaints relating to insurance and pure protection services in the United Kingdom (UK) in the first half of 2018, by company
- Number of complaints regarding payment protection insurance (PPI) submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of complaints regarding motor insurance submitted to the Financial Ombudsman in the United Kingdom (UK) from 2009/2010 to 2017/2018
- Number of complaints to the Financial Ombudsman regarding travel insurance in the United Kingdom (UK) From 2009/2010 to 2017/2018
- Total number of customer complaints opened against Aviva Life Services UK Ltd in the United Kingdom (UK) as of first half of 2018, by product type
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- Pension funding revenue in the Netherlands from 2013 to 2022 (in billion U.S. dollars)
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