North America retailer shipping options implementation 2017

Published by J. Clement, Mar 13, 2019
This statistic presents the current implementation of selected fulfillment options among retailers in North America as of December 2017. During the survey period, 21 percent of responding retailers had implemented buy online, ship from store as an option and it was working well.

Implementation of selected fulfillment options among retailers in North America as of December 2017

Implemented and working wellImplemented and needs improvementWill implement within 12 monthsWill implement within 1-3 years
Buy online, pick up in-store 30%18%21%9%
Buy anywhere, ship anywhere21%21%15%15%
Reserve online, pick up in-store 21%9%12%27%
Buy in-store, ship from distribution center, other store or vendor18%27%12%18%
Buy online, ship from store 12%6%24%21%
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Release date

January 2018

Region

North America

Survey time period

November and December 2017

Number of respondents

500 retailers

Supplementary notes

Survey respondents were primarily vice presidents or C-level executives.

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