Implementation of selected fulfillment options among retailers in North America as of December 2017

North America retailer shipping options implementation 2017 This statistic presents the current implementation of selected fulfillment options among retailers in North America as of December 2017. During the survey period, 21 percent of responding retailers had implemented buy online, ship from store as an option and it was working well.
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Implemented and working wellImplemented and needs improvementWill implement within 12 monthsWill implement within 1-3 years
Buy online, pick up in-store 30%18%21%9%
Buy anywhere, ship anywhere21%21%15%15%
Reserve online, pick up in-store 21%9%12%27%
Buy in-store, ship from distribution center, other store or vendor18%27%12%18%
Buy online, ship from store 12%6%24%21%
Implemented and working wellImplemented and needs improvementWill implement within 12 monthsWill implement within 1-3 years
Buy online, pick up in-store 30%18%21%9%
Buy anywhere, ship anywhere21%21%15%15%
Reserve online, pick up in-store 21%9%12%27%
Buy in-store, ship from distribution center, other store or vendor18%27%12%18%
Buy online, ship from store 12%6%24%21%
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Description Source More information
This statistic presents the current implementation of selected fulfillment options among retailers in North America as of December 2017. During the survey period, 21 percent of responding retailers had implemented buy online, ship from store as an option and it was working well.
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Release date
January 2018
Region
North America
Survey time period
November and December 2017
Number of respondents
500 retailers
Supplementary notes
Survey respondents were primarily vice presidents or C-level executives.

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