Ranking of retailers by customer satisfaction in Germany 2019

This statistic shows businesses in retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019. In the period of consideration, dm had the highest customer satisfaction score at 86.6 points.

Businesses in retail trade ranked by customer satisfaction as per OC&C-Proposition-Index in Germany in 2019

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Source

Release date

January 2020

Region

Germany

Survey time period

2019

Supplementary notes

The OC&C-Proposition-Index illustrates findings from an online consumer survey conducted worldwide. It is based on responses from 50,000 consumers toward service promises made by 650 retail trade businesses (of which 54 were German; source does not specify origin of other businesses). The overall index score (0 to 100 points) is based on individual scores concerning price, quality, product range, shopping experience, service and consumer trust. According to the source an overall index score of more than 75 points is to be considered as a very good result, whereas scores lower than 70 indicate weaknesses in specific areas.

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Statistics on "Retail in Germany"

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