Likelihood of switching electricity provider Australia 2018

This statistic depicts the results of a survey about the likelihood of consumers switching electricity suppliers in the next twelve months in Australia as of September 2018. During the time period examined, 41.9 percent of respondents who stated they were very dissatisfied said they were likely to switch to a different electricity provider. By comparison, 4.1 percent of respondents who said they were very satisfied with their current provider also stated to be likely to find an alternative supplier.

Likelihood of switching electricity provider in the next twelve months in Australia in 2018, by satisfaction levels

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Release date

October 2018



Survey time period

September 2017 to Septermber 2018

Number of respondents

15,009 respondents

Age group

14 years and older

Special properties

Australians that are connected to the electricity supply

Method of interview

Face-to-face interview

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Statistics on "Energy market and customer engagement in the UK"

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