Virgin Media landline complaint satisfaction UK 2011-2020

This statistic displays the customer satisfaction level for Virgin Media landline users following complaints in the United Kingdom (UK) from 2011 to 2020. In 2020, an overall 50 percent share of Virgin Media customers reported feeling satisfied after filing a complaint, a slight increase from the previous year.

Virgin Media landline user customer service satisfaction level with the handling of complaints in the United Kingdom (UK) from 2011 to 2020

Characteristic	Share of respondents
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-
-	-

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Release date

May 2021

More information

Region

United Kingdom

Survey time period

2011 to 2020

Number of respondents

411**

Special properties

all who complained about the landline service in past 6 months

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''Overall how satisfied are you with the service you received from [PROVIDER] customer services with regard to the complaint that you had?"
The source adds the following information: "In 2011, two waves of research were conducted and the data shown relates to Q3"
* The base was below 100
**The respondents are landline customers of Virgin Media in 2020.

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