TalkTalk landline: time taken to resolve customer issues in the UK 2017

This statistic displays the time taken for TalkTalk landline customers to resolve issues with their provider in the United Kingdom (UK) in 2017. The highest share of respondents, which corresponded to 62 percent, stated that it took less than one hour to resolve their issues. On the other hand, 9 percent stated that it took five days or more.
TalkTalk Group is a company that provides pay television, telecommunications, internet access and mobile network services in the United Kingdom. When it came to resolving customer landline issues, TalkTalk was one of the fastest companies in resolving issues when compared to the average time taken to resolve landline issue by all providers.

Time taken to resolve TalkTalk landline customers' issues in the United Kingdom (UK) in 2017

Loading statistic...
You need to log in to download this statistic
Register for free
Already a member?
Log in
Show detailed source information?
Register for free
Already a member?
Log in
Sources

Release date

April 2017

Region

United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

378 respondents

Special properties

All who complained about the landline service in the past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''How long did it take to resolve the issue with [PROVIDER]?''

Statista Accounts: Access All Statistics. Starting from $468 / Year
Basic Account
Get to know the platform

You only have access to basic statistics.

Single Account
Your perfect start with Statista
  • Instant access to 1m statistics
  • Download in XLS, PDF & PNG format
  • Detailed references
$59 $39 / Month *
in the first 12 months
Corporate Account
Full access

Corporate solution including all features.

* All products require an annual contract; Prices do not include sales tax.

Statistics on "Demographics of the UK Part II"

Further Content: You might find this interesting as well

Statista Accounts: Access All Statistics. Starting from $468 / Year
Learn more about how Statista can support your business.