TalkTalk landline: time taken to resolve customer issues in the UK 2017

This statistic displays the time taken for TalkTalk landline customers to resolve issues with their provider in the United Kingdom (UK) in 2017. The highest share of respondents, which corresponded to 62 percent, stated that it took less than one hour to resolve their issues. On the other hand, 9 percent stated that it took five days or more.
TalkTalk Group is a company that provides pay television, telecommunications, internet access and mobile network services in the United Kingdom. When it came to resolving customer landline issues, TalkTalk was one of the fastest companies in resolving issues when compared to the average time taken to resolve landline issue by all providers.

Time taken to resolve TalkTalk landline customers' issues in the United Kingdom (UK) in 2017

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Release date

April 2017


United Kingdom

Survey time period

December 2016 to January 2017

Number of respondents

378 respondents

Special properties

All who complained about the landline service in the past 6 months whose issue was completely resolved

Method of interview

Online survey

Supplementary notes

The full question was phrased as follows: ''How long did it take to resolve the issue with [PROVIDER]?''

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Statistics on "Demographics of the UK Part II"

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