UK: leading internet activities 2021 | Statista

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A 2021 survey among internet users in the United Kingdom (UK) found that 80 percent of the respondents had ever used online banking or paid bills online. Among the common activities was looking online for public services information on government sites, with 64 percent of the respondents ever carrying out that activity.

Most common online activities among internet users in the United Kingdom (UK) in 2021

Characteristic	Share of respondents
Complete government processes online (e.g. update Universal Credit, renew a driving licence etc.)51	51%
Find information for your leisure time including cinema, live music, theatre, museums etc.	60%
Finding/downloading information for work/business/school/college/university	43%
Look at job opportunities or apply for a job online	37%
Look online for public services information on government sites (e.g. gov.uk/ni.direct or HMRC)	64%
Online banking or paying bills online (e.g. transferring money between accounts, managing mortgage or other payments, checking or paying bills)	80%
Pay online for your council tax or for another local council service (e.g. parking ticket, congestion charge etc.)	43%
Sign an online petition or use a campaigning website (e.g. charge.org)	30%
None of these	5%

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Release date

March 2022

More information

Region

United Kingdom

Survey time period

2021

Number of respondents

3,580 respondents

Age group

16 years and older

Special properties

Online activities ever done by adults who go online at home or elsewhere

Citation formats

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