Providers primarily responsible for managing return deliveries 2015

Share of respondents who thought providers should be primarily responsible for managing returns in 2015, by type of provider

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Release date




Survey time period

June 2015

Number of respondents

1,124 eTailers

Special properties

decision makers, mostly director level, involved in fulfillment and/or delivery functions

Method of interview

Online survey

Supplementary notes

Data is based on businesses with up to 500 employees and global revenue from online sales amounting to 20 percent or more of their total sales from the following countries: Australia, Brazil, Canada, China, France, Germany, Italy, Japan, the United Kingdom and the United States. All businesses surveyed sold goods that required physical delivery to customers.
Values may not add up to 100 percent due to rounding.

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