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Providers primarily responsible for managing return deliveries 2015

This statistic shows the results of a global online survey that took place in June 2015 asking online retailers about which provider should be responsible for fulfilling the returns. According to just over 20 percent of eTailers, the return of deliveries should be managed by the shipper.

Share of respondents who thought providers should be primarily responsible for managing returns in 2015, by type of provider

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Release date




Survey time period

June 2015

Number of respondents

1,124 eTailers

Special properties

decision makers, mostly director level, involved in fulfillment and/or delivery functions

Method of interview

Online survey

Supplementary notes

Data is based on businesses with up to 500 employees and global revenue from online sales amounting to 20 percent or more of their total sales from the following countries: Australia, Brazil, Canada, China, France, Germany, Italy, Japan, the United Kingdom and the United States. All businesses surveyed sold goods that required physical delivery to customers.
Values may not add up to 100 percent due to rounding.

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Statistics on "Reverse logistics"

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