Common complaints about mobile shopping U.S. 2017

This statistic presents the results of a survey in which U.S. consumers were asked why they do not purchase more products on a smartphone or tablet. The most common complaint was that the screens and keyboards of mobile devices are too small, with 54 percent of respondents citing it as the main reason they do not do more shopping on mobile devices.

Reasons for U.S. mobile shoppers to not purchase more products via smartphone or tablet as of September 2017

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Release date

November 2017


United States

Survey time period

September 21 to 28, 2017

Number of respondents

142 respondents

Age group

18-55 years

Special properties

Frustrated shoppers on mobile devices

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: "What is it about shopping on a mobile device that frustrates you?"

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Statistics on "Mobile tablet usage"

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