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Failure rate of Apple iPhone worldwide by model 2017-2018

iPhone models ranked by failure rate worldwide in 2017 and 2018*

Failure rate of Apple iPhone worldwide by model 2017-2018 The statistic shows a ranking of iPhone models worldwide by failure rate in the second quarter of 2017 and the first quarter of 2018. The iPhone 7 Plus had a failure rate of 7 percent in the second quarter of 2017. Some of the issues reported by users include poor battery life, activation problems, poor phone call/speaker quality, freezing/crashing apps and the 3D Touch no longer working.
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iPhone models ranked by failure rate worldwide in 2017 and 2018*

2Q '171Q '18
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Description

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The statistic shows a ranking of iPhone models worldwide by failure rate in the second quarter of 2017 and the first quarter of 2018. The iPhone 7 Plus had a failure rate of 7 percent in the second quarter of 2017. Some of the issues reported by users include poor battery life, activation problems, poor phone call/speaker quality, freezing/crashing apps and the 3D Touch no longer working.
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Release date
July 2018
Region
Worldwide
Survey time period
2018
Supplementary notes
* The iOS model failure rates are taken as a percentage of the total iOS failure rate (12 percent)
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Statistics on "iPhone"
  • iPhone (smartphone) unit sales
  • iPhone sales market share
  • iPhone pricing & revenue
  • iOS (operating systems) market share
  • iPhone models/versions
  • iPhone usage & apps
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