This statistic shows the share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. During the survey, 64 percent of the respondents stated that they feel chatbots will enable them provide more personalized service experience for customers.
Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017
Characteristic
Share of respondents
Feel that handling more complex customer issues improves their skills
79%
Makes them feel that they are having a bigger impact in the company
72%
Will enable them to provide more personalized service experience for customers
64%
As employees, they feel more satisfied in their jobs and more committed to the company
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how Statista can support your business.
Aspect. (August 17, 2017). Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017 [Graph]. In Statista. Retrieved October 05, 2024, from https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. "Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017." Chart. August 17, 2017. Statista. Accessed October 05, 2024. https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. (2017). Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. Statista. Statista Inc.. Accessed: October 05, 2024. https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. "Share of Customer Service Agents by Their Opinion about Chatbots Indirectly Leading to Improving Their Value to Their Company as of March 2017." Statista, Statista Inc., 17 Aug 2017, https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect, Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017 Statista, https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/ (last visited October 05, 2024)
Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017 [Graph], Aspect, August 17, 2017. [Online]. Available: https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
