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Chatbots: customer service agents opinion about usage and value added U.S. 2017
Chatbots: customer service agents opinion about usage and value added U.S. 2017
Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017
by E. Mazareanu,
last edited
Aug 20, 2018
This statistic shows the share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. During the survey, 64 percent of the respondents stated that they feel chatbots will enable them provide more personalized service experience for customers.
Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017
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| Share of respondents | |
|---|---|
| Feel that handling more complex customer issues improves their skills | 79% |
| Makes them feel that they are having a bigger impact in the company | 72% |
| Will enable them to provide more personalized service experience for customers | 64% |
| As employees, they feel more satisfied in their jobs and more committed to the company | 59% |
| Share of respondents | |
|---|---|
| Feel that handling more complex customer issues improves their skills | 79% |
| Makes them feel that they are having a bigger impact in the company | 72% |
| Will enable them to provide more personalized service experience for customers | 64% |
| As employees, they feel more satisfied in their jobs and more committed to the company | 59% |
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by E. Mazareanu,
last edited
Aug 20, 2018
This statistic shows the share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. During the survey, 64 percent of the respondents stated that they feel chatbots will enable them provide more personalized service experience for customers.
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- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- August 2017
- Region
- United States
- Survey time period
- as of March 2017
- Number of respondents
- 1,000 respondents
- Age group
- 18-65 years
- Method of interview
- Online survey
- Supplementary notes
- Multiple answers were possible.
Source
- Show sources information
- As a Premium user you get access to the detailed source references and background information about this statistic.
- Show publisher information
- Release date
- August 2017
More information
- Region
- United States
- Survey time period
- as of March 2017
- Number of respondents
- 1,000 respondents
- Age group
- 18-65 years
- Method of interview
- Online survey
- Supplementary notes
- Multiple answers were possible.
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