Chatbots: customer service agents opinion about usage and value added U.S. 2017

This statistic shows the share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. During the survey, 64 percent of the respondents stated that they feel chatbots will enable them provide more personalized service experience for customers.

Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017

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Sources

Release date

August 2017

Region

United States

Survey time period

as of March 2017

Number of respondents

1,000 respondents

Age group

18-65 years

Method of interview

Online survey

Supplementary notes

Multiple answers were possible.

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