This statistic shows the share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. During the survey, 64 percent of the respondents stated that they feel chatbots will enable them provide more personalized service experience for customers.
Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017
Share of respondents
Feel that handling more complex customer issues improves their skills
79%
Makes them feel that they are having a bigger impact in the company
72%
Will enable them to provide more personalized service experience for customers
64%
As employees, they feel more satisfied in their jobs and more committed to the company
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Aspect. (August 17, 2017). Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017 [Graph]. In Statista. Retrieved May 25, 2020, from https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. "Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017." Chart. August 17, 2017. Statista. Accessed May 25, 2020. https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. (2017). Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017. Statista. Statista Inc.. Accessed: May 25, 2020. https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect. "Share of Customer Service Agents by Their Opinion about Chatbots Indirectly Leading to Improving Their Value to Their Company as of March 2017." Statista, Statista Inc., 17 Aug 2017, https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/
Aspect, Share of customer service agents by their opinion about chatbots indirectly leading to improving their value to their company as of March 2017 Statista, https://www.statista.com/statistics/816133/customer-service-agents-opinion-about-usage-and-value-added-by-chatbots-us/ (last visited May 25, 2020)
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