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Contact times it takes for customer service to resolve issues by channel U.S. 2017

This statistic shows the number of times customers in the United States typically need to engage with a company before a customer service issue or inquiry is resolved as of April 2017, by communication channel. During the survey, 27 percent of the respondents stated that they typically need to engage with companies two times via phone before their issue or inquiry is resolved.

How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?

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Source

Release date

July 2017

Region

United States

Survey time period

as of April 2017

Number of respondents

1,000 respondents

Age group

18-88 years

Supplementary notes

Multiple answers were possible.

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Statistics on "Call centers in the U.S."

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