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Contact times it takes for customer service to resolve issues by channel U.S. 2017

How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?

by E. Mazareanu, last edited Nov 9, 2018
Contact times it takes for customer service to resolve issues by channel U.S. 2017 This statistic shows the number of times customers in the United States typically need to engage with a company before a customer service issue or inquiry is resolved as of April 2017, by communication channel. During the survey, 27 percent of the respondents stated that they typically need to engage with companies two times via phone before their issue or inquiry is resolved.
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How many times do you typically need to engage with a company on the following channels before a customer service issue or inquiry is resolved?

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Statistics on "Call centers in the U.S."
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