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Customer service issues: preferred contact channels for customers U.S. 2015-2017

Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017

by E. Mazareanu, last edited Nov 9, 2018
Customer service issues: preferred contact channels for customers U.S. 2015-2017 This statistic shows the share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017. During the survey in 2017, 26 percent of the respondents stated that they prefer to contact customer service via email.
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Share of customers in the United States by their most preferred channel of contacting a company to solve a customer service issue from 2015 to 2017

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