Benefits associated with using customer service by communication channel U.S. 2017

Published by Statista Research Department, Jul 6, 2022
This statistic shows the benefits customers in the United States associate with communicating with businesses as of November 2017, by communication channel. During the survey, 63 percent of the respondents stated that they receive quick answers to simple questions when communicating with businesses via phone.

Which of these benefits do you most associate with communicating with businesses when using traditional communication channels?

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Release date

January 2018

Region

United States

Survey time period

October 30 to November 6, 2017

Number of respondents

1,051 respondents

Age group

18-64 years

Supplementary notes

Multiple answers were possible.

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Customer service in the U.S.Call center services industry in the U.S.Telecommunications services
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