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United Kingdom late or non-delivery of online shopping order reasons 2017

This statistic presents the most common reasons of late or non-delivery of online orders according to online shoppers in the United Kingdom (UK) as of November 2017. According to Loqate, a GBG solution, 34 percent of survey respondents who had experienced a late or non-delivery of an online order said it was due to the package not being shipped by the retailer. 48 percent of all issues were carrier related.

Reason for late or non-delivery of an online order according to online shoppers in the United Kingdom (UK) as of November 2017

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Sources

Release date

January 2018

Region

United Kingdom

Survey time period

November 2017

Number of respondents

368 respondents

Age group

18 years and older

Special properties

online shoppers who experienced late or non-delivery in the past year

Supplementary notes

Question: As far as you know, why did your delivery not arrive on time?
Multiple answers were possible.
Total survey n=368 online shoppers

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