In 2021, over 52 percent of organizations in the Americas revealed that they perceive customer experience (CX) as a primary competitive differentiator. Whereas in Europe, only 34.4 percent of respondents expressed that customer experience is a primary competitive differentiator for their organizations.
Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region
To retrieve the data, select the 1.2 question, apply Region as a filter and press View each region as a separate chart
The question was pose by the source as follows: "To what extent do you agree or disagree with the following statements?...CX is a primary differentiator for our organization".
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NTT. (September 22, 2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region [Graph]. In Statista. Retrieved August 18, 2022, from https://www.statista.com/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
NTT. "Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region." Chart. September 22, 2021. Statista. Accessed August 18, 2022. https://www.statista.com/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
NTT. (2021). Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region. Statista. Statista Inc.. Accessed: August 18, 2022. https://www.statista.com/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
NTT. "Share of Professionals That View Customer Experience (Cx) as a Competitive Differentiator for Their Organization Worldwide in 2021, by Region." Statista, Statista Inc., 22 Sep 2021, https://www.statista.com/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/
NTT, Share of professionals that view customer experience (CX) as a competitive differentiator for their organization worldwide in 2021, by region Statista, https://www.statista.com/statistics/1076164/organizations-customer-experience-competitive-differentiator-worldwide-region/ (last visited August 18, 2022)
