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Organizations perceiving CX as a competitive differentiator worldwide by country 2019

Published by Statista Research Department, Jan 6, 2021
In 2019, 80 percent of organizations in Indonesia revealed that they perceive customer experience (CX) as a primary competitive differentiator. Whereas in the Netherlands, only 46 percent of respondents expressed that customer experience is a primary competitive differentiator for their organizations.

Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2019, by country

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Release date

March 2020

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

To retrieve the data select the 1.1 question, apply Country as a filter and press View each country as a separate chart.

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