In 2019, 80 percent of organizations in Indonesia revealed that they perceive customer experience (CX) as a primary competitive differentiator. Whereas in the Netherlands, only 46 percent of respondents expressed that customer experience is a primary competitive differentiator for their organizations.
Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2019, by country
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Statistics
- Organizations perceiving CX as a competitive differentiator worldwide by sector 2019
- Customer experience as a competitive differentiator worldwide 2019, by service type
- Organizations perceiving CX as a competitive differentiator worldwide 2019
- Organizations perceiving CX as a competitive differentiator worldwide by region 2019
- Factors organizations believe will reshape the CX worldwide by service type 2018
- Extent to which organizations defined strategic value of CX worldwide by sector 2019
- Most important drivers of CX for organizations worldwide 2019
- Extent to which organizations defined strategic value of CX worldwide by country 2019
- Share of organizations satisfied with its current CX capability by service 2018
- Extent to which organizations define strategic value of CX worldwide by region 2019
- Share of organizations satisfied with its current CX capability by sector 2019
- Extent to which organizations defined strategic value of CX worldwide 2019
- Share of organizations satisfied with its current CX capability by country 2019
- Most important drivers of CX for organizations worldwide by service type 2018
- Share of organizations satisfied with its current CX capability by region 2019
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NTT. (March 31, 2020). Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2019, by country [Graph]. In Statista. Retrieved March 08, 2021, from https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
NTT. "Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2019, by country." Chart. March 31, 2020. Statista. Accessed March 08, 2021. https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
NTT. (2020). Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2019, by country. Statista. Statista Inc.. Accessed: March 08, 2021. https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
NTT. "Share of Organizations That View Customer Experience (Cx) as a Competitive Differentiator Worldwide in 2019, by Country." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/
NTT, Share of organizations that view customer experience (CX) as a competitive differentiator worldwide in 2019, by country Statista, https://www.statista.com/statistics/1076184/organizations-customer-experience-competitive-differentiator-worldwide-country/ (last visited March 08, 2021)