The most common technology for voice communication used by outsourced contact centers in Ukraine in 2018 was caller identification, which was employed by 73 percent of them and partially implemented by nine percent. One quarter of surveyed service centers tested skill-based routing in the pilot phase.
Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase
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Ukrainian Contact Center Association. (November 30, 2019). Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase [Graph]. In Statista. Retrieved October 12, 2024, from https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. "Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase." Chart. November 30, 2019. Statista. Accessed October 12, 2024. https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. (2019). Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase. Statista. Statista Inc.. Accessed: October 12, 2024. https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association. "Share of Outsourced Contact Centers Using Voice Communication Technology in Ukraine in 2018, by Type and Implementation Phase." Statista, Statista Inc., 30 Nov 2019, https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
Ukrainian Contact Center Association, Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase Statista, https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/ (last visited October 12, 2024)
Share of outsourced contact centers using voice communication technology in Ukraine in 2018, by type and implementation phase [Graph], Ukrainian Contact Center Association, November 30, 2019. [Online]. Available: https://www.statista.com/statistics/1079020/voice-communication-tech-use-in-outsourced-contact-centers-ukraine/
