Collaboration of business functions with other to design CX worldwide 2018

In 2018, 32.8 percent of organizations worldwide revealed that business functions collaborate to define and design consistent customer experience (CX). During the survey, 30.4 percent of organizations stated that board level executives are responsible for all CX.

How well do individual business functions collaborate with other to define and design CX across the whole organization?

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Release date




Survey time period

April 15 to July 15, 2018

Number of respondents

1,107 respondents

Method of interview


Supplementary notes

The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
To retrieve the data, click on CX transformation and select the 1.7 question.

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