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Top three impact factors of customer satisfaction CX worldwide 2018

Published by
J. G. Navarro,
Jan 11, 2023
In 2018, 70.7 percent of organizations worldwide revealed that ease of resolution is the most important customer experience (CX) service factor enhancing customer satisfaction. During the survey, 87.2 percent of organizations stated that improving CX capability leads to an increased customer loyalty and value.

What are the top three factors that impact customer satisfaction with your CX services?

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Sources

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Release date

2019

Region

Worldwide

Survey time period

April 15 to July 15, 2018

Number of respondents

1,110 respondents

Method of interview

Questionnaire

Supplementary notes

The source does not specify the age of respondents or the release date. The date of access was taken as the date of publication.
Three answers were possible.
To retrieve the data, click on CX transformation and select the 1.9 question.

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