In 2019, 53.7 percent of organizations worldwide revealed that improving customer experience (CX) capability leads to an increased customer loyalty and value. During the survey, 61.3 percent of organizations stated that
What benefits can your organization evidence by an improving CX capability?
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Statistics
- Benefits from an improving CX capability on organizations worldwide by region 2019
- Most important drivers of CX for organizations worldwide by country 2021
- Benefits from an improving CX capability on organizations worldwide by sector 2019
- Benefits from an improving CX capability on organizations worldwide by service 2018
- Responsible parties for CX within organizations worldwide by country 2021
- Employees' engagement in delivering CX worldwide by service type 2018
- Responsible parties for CX within organizations worldwide by region 2019
- Collaboration of business functions with other to design CX worldwide by service 2018
- Employees' engagement in delivering CX worldwide by sector 2021
- Customer insight use for product & service business improvement in the U.S. 2021
- Net Promoter Score (NPS) in the U.S. 2021, by industry
- Leading factors reshaping customer experience in the future in the United States 2021
NTT. (March 31, 2020). What benefits can your organization evidence by an improving CX capability? [Graph]. In Statista. Retrieved May 25, 2022, from https://www.statista.com/statistics/1081351/benefit-improved-cx-organization-worldwide/
NTT. "What benefits can your organization evidence by an improving CX capability?." Chart. March 31, 2020. Statista. Accessed May 25, 2022. https://www.statista.com/statistics/1081351/benefit-improved-cx-organization-worldwide/
NTT. (2020). What benefits can your organization evidence by an improving CX capability?. Statista. Statista Inc.. Accessed: May 25, 2022. https://www.statista.com/statistics/1081351/benefit-improved-cx-organization-worldwide/
NTT. "What Benefits Can Your Organization Evidence by An Improving Cx Capability?." Statista, Statista Inc., 31 Mar 2020, https://www.statista.com/statistics/1081351/benefit-improved-cx-organization-worldwide/
NTT, What benefits can your organization evidence by an improving CX capability? Statista, https://www.statista.com/statistics/1081351/benefit-improved-cx-organization-worldwide/ (last visited May 25, 2022)