• Impact of an improving CX capability on organizations worldwide 2019 | Statista

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In 2019, 53.7 percent of organizations worldwide revealed that improving customer experience (CX) capability leads to an increased customer loyalty and value. During the survey, 61.3 percent of organizations stated that business functions partially collaborate to define and design consistent CX.

What benefits can your organization evidence by an improving CX capability?

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Release date

March 2020

More information

Region

Worldwide

Survey time period

July 15 to November 15, 2019

Number of respondents

1,019 respondents

Method of interview

Questionnaire

Supplementary notes

Multiple answers were possible.
To retrieve the data, select the 1.6 question.

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