J. G. Navarro
Research expert covering advertising and marketing with a focus on South America
Get in touch with us nowBenefits from an improving CX capability on organizations worldwide 2019
In 2019, 53.7 percent of organizations worldwide revealed that improving customer experience (CX) capability leads to an increased customer loyalty and value. During the survey, 61.3 percent of organizations stated that business functions partially collaborate to define and design consistent CX.
