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Frequency of payment card or online banking fraud in the Netherlands 2018

Almost five percent of Dutch respondents during a 2018 survey (released in 2019) reported that they once experienced banking card or online banking fraud in the previous three years. Mobile banking involves using a mobile device to carry out financial transactions and has been increasing steadily throughout the years in the Benelux region. In 2016, the Netherlands was the country with the highest response of people who reported to already use mobile banking whilst Belgium is expected to use mobile banking more often in the future.

Frequency of payment card or online banking fraud in the Netherlands, compared to EU-28 average, in 2018

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Release date

March 2019



Survey time period

October 24, 2018 to November 7, 2018

Number of respondents

1,008 respondents

Age group

15 years and older

Special properties

Internet users

Method of interview

Face-to-face interview

Supplementary notes

This question was phrased by the source as follows: "QD10.9 In the last three years, how often have you personally experienced or been a victim of each the following situations? Being a victim of bank card or online banking fraud."

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Statistics on "Online banking in the Benelux"

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