Reasons for decreasing e-commerce activities Malaysia 2020

Published by Statista Research Department, Oct 5, 2022
According to a survey conducted by Rakuten Insight in Malaysia, 59 percent of the respondents stated they decreased their online purchases because they have been affected by the economic impacts of COVID-19 as of May 2020. However, the same survey also shows that Malaysians made more online purchases during the pandemic because they were practicing social distancing.

Main reasons for decreasing online purchases among consumers during COVID-19 pandemic in Malaysia as of May 2020

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In cooperation with
Rakuten Insight
Release date

June 2020

Region

Malaysia

Survey time period

May 7 to 30, 2020

Number of respondents

1,070 respondents

Age group

16 years and older

Special properties

among survey respondents who did not purchase online

Method of interview

Online survey

Supplementary notes

Original survey question: why did you decrease your e-commerce activity/ made less online purchases during this time? (up to two answers are allowed)

The survey was conducted among
663 female respondents
407 male respondents

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