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Benefit of customer journey optimization of omnichannel services worldwide 2020

Average margin point loss of retailer's when an omnichannel service customer journey is not optimized worldwide in 2020*

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Source

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In cooperation with
IHL Group
Release date

January 2020

Region

Worldwide

Survey time period

2020

Special properties

300+ retail brands

Supplementary notes

* General merchandise (GMS) retailers

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Statistics on " E-commerce worldwide "

Statistics on E-commerce worldwide

Overview

7

Benchmarks

5

Leading players

5

Shopping traffic and sessions

8

Shopping behavior

8

Digital payment

5

Further related statistics

16
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